Employment Services Assessments

An assessment of the impact of your disability, illness, injury or other barriers to work.

Your barriers and ability to work

This assessment helps us understand:

  • your barriers to work
  • your capacity to work due to disability, illness or injury
  • the best employment services program to suit you, if needed

We employ qualified health or allied health professionals to do the assessment.

Your appointment

If you need to attend an assessment, we’ll contact you to make an appointment. Your Employment Services provider may refer you to us for an assessment.

Generally, your appointment will be at your local service centre. In some cases, your appointment may take place by phone or video conference.

If you don’t attend your appointment we may stop your payment.

Call us if you can’t attend your appointment. You can call us on the same phone number we give you when we make the appointment.

If you have any special needs you should contact us before your appointment. Let us know if you:

  • have difficulty attending in person – this could be because of mobility issues or illness
  • would like your assessor to be of a particular gender because of your cultural or religious beliefs

What to bring

When you attend your appointment bring:

  • any new medical evidence you’ve not already given us, this could include a Verification of medical conditions form completed by your doctor
  • any aids, equipment or assistive technology you use, such as hearing or visual aids
  • a relative, friend or an advocate if you want support

What will happen

Your assessor will talk to you about:

  • any barriers to work you may have, including any medical conditions
  • any recent help or rehabilitation you’ve had, and
  • services to help you find and keep a job, if needed

They may also contact your treating health professional if they need more details about your condition.

Your assessor may refer you to an employment services program. They’ll tell you which program is right for you. This may include:

  • jobactive
  • Disability Employment Services, or
  • the Community Development Program if you live in a remote area

Read more about:

Once your assessor determines the right employment services program for you, we’ll ask you to choose your preferred provider.

To help you choose a provider, your assessor may discuss the following:

  • location - where you can find a provider
  • transport - what local transport there is for you to get to the provider
  • provider services - not all providers offer the same services

You may want to change provider once you’re registered. To do this, you can call the National Customer Service Line on 1800 805 260.

You can find out more about these services before your appointment. This includes who the providers are in your area and what services they offer.

You can do this:

  • on the jobactive website
  • by calling the National Customer Service Line on 1800 805 260 to learn more about employment services, or
  • on the JobAccess website
  • by calling a JobAccess advisor on 1800 464 800 to talk about Disability Employment Services

After your assessment

Your assessor will write a report about your barriers to work. The report will detail how they may affect your ability to work or participate in employment services.

Tell us if you want a copy of your report. We can usually give you one. In some circumstances you’ll need to make a formal Freedom of Information request.

Your privacy

The law protects your personal information. The assessor will explain how we’ll use your information.

More information

Contact us if you need more information about any part of your assessment. If you still have concerns, you can give us feedback or make a complaint.

Page last updated: 23 September 2019