How to claim

Complete the following steps to claim Pension Bonus Bereavement Payment. Before you start, check if you can get it.

You can claim the payment if your partner was registered in the Pension Bonus Scheme. You should submit your claim for the payment within 26 weeks of your partner's death.

Steps to claim the Pension Bonus Bereavement Payment

  1.  

    1. Get ready to claim

    To get a claim form you can either:

  2. Visiting a service centre
     

    2. Get your documents ready to claim

    What documents you need

    As you complete your claim, we’ll ask you to give us supporting documents or information. We tell you in the claim form which documents you need to give to us. This includes all of the following:

    • confirmation of your partner's birth date and date of death
    • proof that your partner passed the work test
    • your bank account details
    • any other documents we ask you for.

    These will help us assess your claim, including original documents to confirm your identity.

    You’ll need to provide these documents with your claim form. Having them ready will help you finish your claim and not delay the process. Call us if you're unsure which documents you need to give us.

  3. Gather Documents
     

    3. Make your claim

    You’ll need to fill in your form and sign it. Submit your claim form and supporting documents we ask for.

    You can give them to us by mail or by going to a service centre.

  4. Claim online
     

    4. Wait for the results

    We'll send you a letter to let you know your claim outcome.

    If your claim is successful, we’ll tell you when you’ll get your first payment and how much it will be.

    We’ll contact you if we need more details.

    If you don't agree with our decision you can ask us to review it.

Page last updated: 24 October 2019