When you claim, we’ll ask you for some documents to support your claim for a payment or service.
What documents you need
As you complete your claim you’ll be asked to provide us with certain documents or information. You’ll be told in the claim which documents you need to give to us. These are listed as required in your claim.
You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process. Call us if you're unsure which documents you need to give us.
You may need to give us other documents. These will be listed in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.
We may ask you for further information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or your claim may be rejected.
What are common documents
We've listed the documents and information we usually ask for. You may not need all of them. Your parents, your guardian or your partner may also need to provide some of these documents to support your claim.
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Page last updated: 21 June 2019