About the network
We can help you:
- find out about payments
- get a Medicare card
- talk to someone in your language
- attend free seminars about our payments and services
- apply for payments and exemptions
- find work
When you arrive
Use the notification of refugee arrival form to let us know you have arrived in Australia. Your coordinator or case worker can complete this form for you. Please do this on the day you arrive so we can help you as soon as possible.
New claim interview
When we’re told you have arrived, we’ll book an interview with you.
If you don’t have a service provider helping you, call the Multilingual Phone Service to speak to someone in your language. They’ll book the interview for you.
Book your interview early to give us time to get an interpreter for you.
You may be able to get some payments and services from us.
This can include any of the following:
If you’ve come to Australia under the Community Support Program, your situation is different. Under this program another person or organisation has said they will support you for your first 12 months. They do this with an assurance of support.
This means you won’t usually get payments from us. If the relationship with your assurer breaks down we may be able to give you payments. But your assurer will have to pay that back to us.
Read more about the Community Support Program on the Department of Home Affairs website.
Depending on your status and living arrangements, there are other payments and services you may get.
Payments for families help with your child’s education and health care needs.
Crisis Payment is a one-off payment for humanitarian entrants arriving in Australia for the first time.
Rent Assistance is extra help if you pay rent and get certain payments from us.
Child Care Subsidy helps cover the cost of approved child care.
Additional Child Care Subsidy gives some families extra help with child care fees.
Concession and health care cards help you get cheaper health care services and medicines.
If you have a valid visa, you may be able to get health care and Medicare. This means going to a doctor will cost you less, or could be free. You can also get some medicines cheaper.
You can call the Translating and Interpreting Service (TIS National) to speak to us in your language about Medicare services.
English language courses
The Adult Migrant English Program is a free English language course to help you settle in Australia. Read more about it on the Department of Education website.
Page last updated: 2 July 2019