Refugee Servicing Network

Help for newly arrived refugees, humanitarian entrants, or people with a Permanent Protection visa to live in Australia.

About the network

We can help you with:

  • payments
  • a Medicare card
  • free interpreters and translations
  • free seminars about our payments and services
  • applying for payments and exemptions
  • finding work

To find out more, visit a service centre. You can call the Multilingual Phone Service to speak to us in your language about Centrelink payments and services.

When you arrive

Use the notification of refugee arrival form to let us know you have arrived in Australia. Your coordinator or case worker can complete this form for you. Please do this on the day you arrive so we can help you as soon as possible.

New claim interview

When we are told you have arrived, we will book an interview with you.

If you don’t have a service provider helping you, call the Multilingual Phone Service to speak to someone in your language. They will book the interview for you.

During this interview, we can help you fill in the claim form for persons granted a Refugee, Humanitarian or Protection visa.

Book your interview early to give us time to get an interpreter for you.

Financial help

You may be able to get some payments and services from us.

This can include:

Depending on your status and living arrangements, there are other payments and services you may get.

Payments for families help with your child’s education and health care needs.

Crisis Payment is a one-off payment for humanitarian entrants arriving in Australia for the first time.

Rent Assistance is extra help if you pay rent and get certain payments from us.

Child Care Benefit helps cover the cost of child care.

Jobs, Education and Training Child Care fee assistance is an extra payment that helps with child care costs.

Concession and health care cards help you get cheaper health care services and medicines.

To find out more, visit a service centre. You can call the Multilingual Phone Service to speak to us in your language about Centrelink payments and services.

Health services

If you have a valid visa, you may be able to get Medicare services. This means going to a doctor will cost you less, or could be free. You can also get some medicines cheaper.

You can call the Translating and Interpreting Service (TIS National) to speak to us in your language about Medicare services.

English language courses

The Adult Migrant English Program is a free English language course to help you settle in Australia. Read more about it on the Department of Education and Training website.

Page last updated: 4 October 2017