You don’t need to submit a claim for Rent Assistance. We'll check if you're eligible when you claim another payment or move to a new address.
We may ask you for documents to confirm your accommodation circumstances.
Provide your rental details
If you change where you live, we’ll check if you can get Rent Assistance.
If you need to complete a Rent Certificate, we’ll send it to you.
- confirm changes to where you live – you can also call us on your regular payment number or visit a service centre
- provide proof that you pay rent – we may ask you to complete and submit a Rent Certificate
Submit your documents
We might ask you for a Rent Certificate or formal tenancy agreement. If we do, submit them:
Wait for the results
We’ll tell you if you can get Rent Assistance with the results of the other payment you claimed. Or, we’ll tell you if you start getting Rent Assistance after you move.
You will get your Rent Assistance with your other payment.
You have the right to appeal any decision we make. Read more about reviews and appeals.