Rent Assistance

Review of your details

We may review your rent details to check they're up to date.

We will ask you to review and confirm or update your rent details. This is to make sure you’re getting the right amount of Rent Assistance.

We call this a Rent Assistance review. If this applies to you, we’ll send you a letter.

If you and your partner both get a review letter, only 1 of you needs to reply.

Why we sent you a letter

Our letter asks you to review and confirm your rent details. You should also update any information that’s no longer correct. If you’ve asked to get letters electronically, they’ll be sent to your myGov Inbox.

We send letters to make sure we have up to date records, such as:

  • how much rent you pay, and
  • if you’re still living at the same address

What you need to do

You must complete your Rent Assistance review by the due date in the letter.

Completing your Rent Assistance review

The easiest way to complete your Rent Assistance review is to use your Centrelink online account.

  1. Sign in to your myGov account and select Centrelink.
  2. Select the Review rent details task or select the menu icon, then Personal Details followed by Rent Assistance review.

If you don’t have a Centrelink online account through myGov, you can create one today

You can also complete your Rent Assistance review:

  • using phone self service
  • calling the phone number in your letter

Completing a Rent Certificate form

We may send you a Rent Certificate form to confirm your details. You must sign the certificate and return it by the due date. If you don’t your Rent Assistance will stop.

You need to send us a copy of your lease or tenancy agreement with the completed form.

If you don’t have a lease or tenancy agreement

Your landlord needs to sign the Rent Certificate form to verify details are correct.

Submit the form

The easiest way to submit the form is in your Centrelink online account through myGov. Use the submit documents with your Centrelink online account guide to help you. You can also:

  • send it to:
    Department of Human Services
    Reply Paid 7800
    Canberra ACT 2610
  • drop it in to a service centre

What happens if you don’t do the review

If you don’t complete your review by the due date, we’ll stop your Rent Assistance.

Your Rent Assistance will start again:

  • once you complete your review, and
  • if you’re still eligible

If it’s been 56 days or more since the due date on your letter, you need to reclaim Rent Assistance. You can do this by:

What happens next

We use the information to check your details to make sure you’re getting the right payment amount.

The review could mean:

  • your payment changes to be more or less than you get now
  • you’re no longer eligible for Rent Assistance
  • you need to pay back money because of overpayment
  • your payment stays the same

How to review and appeal our decision

Your payment amount changes

If you don’t agree with the new payment amount you can ask us to review our decision. You need to contact us within 13 weeks from when we tell you your new Rent Assistance amount.

We’ve overpaid you and you now owe us money

If you don’t understand how we’ve overpaid you, we can explain. Call the number on your letter and we’ll give you a full explanation.

If you don’t agree with our decision you can ask us for a review. There’s no time limit to request a review of your debt. You can also ask us to pause your debt repayments while we carry out the review.

What help is available

When you are in your Centrelink online account and you need help using the online review select the question mark icon. This gives you more information about the questions we ask.

Call the number on your letter if you have any questions.

If you would like to talk to us in your own language, please call the Multilingual Phone Service to speak with our bilingual service officers.

If you identify as an Aboriginal or Torres Strait Islander Australian, you can call our Centrelink Indigenous Call Centre from anywhere in Australia.

Page last updated: 3 August 2018