Rent Assistance

Review of your rent details

We may review your rent details to check they're up to date.

We may ask you to review and confirm or update your rent details. This is to make sure you’re getting the right amount of Rent Assistance.

If this applies to you, we’ll send you a letter. If you get letters online, check your myGov Inbox and your Express Plus Centrelink mobile app.

If you and your partner both get a review letter, just 1 of you needs to reply.

Why we sent you a letter

We send letters to make sure we have up to date records, such as:

  • how much rent you pay
  • if you’re still living at the same address.

Our letter asks you to review and confirm your rent details. You should also update any details that are no longer correct. If you get letters electronically, we’ll send them to your myGov Inbox and your Express Plus Centrelink mobile app.

What you need to do

You must complete your Rent Assistance review by the due date in the letter.

Completing your Rent Assistance review

You can complete your review using the Express Plus Centrelink mobile app or your Centrelink online account through myGov.

Using the latest version of your Express Plus Centrelink mobile app:

  1. Sign into the Express Plus Centrelink mobile app
  2. From the Tasks section, select Rent Review.

Using your Centrelink online account:

  1. Sign in to your myGov account and select Centrelink
  2. Select the Review rent details task. You can also select the menu icon, then Personal Details followed by Rent Assistance review.

If you don’t have a Centrelink online account through myGov, you can create one today

For help, read our online guide on how to complete your Rent Assistance Review.

You can also complete your Rent Assistance review by either:

  • using phone self service
  • calling the dedicated phone number in your letter.

Completing a Rent Certificate form

We may send you a Rent Certificate form to confirm your details. You must sign the certificate and return it by the due date. If you don’t your Rent Assistance will stop.

You need to send us a copy of your lease or tenancy agreement with the completed form.

If you don’t have a lease or tenancy agreement

Your landlord needs to sign the Rent Certificate form to verify details are correct.

Submitting the form

The easiest way to submit the form is online. You can either:

  • upload the form using the Express Plus Centrelink mobile app
  • submit the form using your Centrelink online account through myGov.

Use the submit documents with your Centrelink online account guide to help you.

You can also either:

  • send it to:
    Department of Human Services
    Reply Paid 7800
    Canberra ACT 2610
  • drop it in to a service centre.

What happens if you don’t do the review

If you don’t complete your review by the due date, we’ll stop your Rent Assistance.

Your Rent Assistance will start again if you complete your review and you’re still eligible.

You’ll need to reclaim Rent Assistance if it’s been over 28 days since the due date on your letter. You can do this by either:

What happens next

We use the information you give us to check your details. We do this to make sure you’re getting the right payment amount.

The review could mean any of the following:

  • your payment changes to be more or less than you get now
  • you’re no longer eligible for Rent Assistance
  • you need to pay back money because of overpayment
  • your payment stays the same.

What to do if you don’t agree with our decision

If you don’t agree with our decision you can ask us for a review. There’s no time limit to request a review of your debt. You can also ask us to pause your debt repayments while we carry out the review.

Your payment amount changes

If you don’t agree with the new payment amount you can ask us to review our decision. You need to contact us within 13 weeks from when we tell you your new Rent Assistance amount.

We’ve overpaid you and you now owe us money

If you don’t understand how we’ve overpaid you, we can explain. Call the number on your letter and we’ll give you a full explanation.

What help is available

You can call the number on your letter if you have any questions.

You can also read our online guide about how to complete your Rent Assistance Review.

Keep in mind, you can also call our:

Page last updated: 19 November 2018