How the scheme works
First you’ll need to authorise your rent deduction with your housing authority. Then:
- we take your rent from your regular Centrelink payment and give it to your housing authority
- you still need to pay your rent until you get a letter from us
- your letter will tell you when your rent deductions start paying to your housing authority
If we can’t deduct the full amount of rent
We can’t deduct the full amount of rent if your Centrelink payment:
- gets suspended, or
- lowers because of your income or other deductions, leaving you without enough to cover your rent
If this happens, you’ll need to contact your housing authority to organise paying the rest of your rent.
If your Centrelink payments get cancelled
We can’t deduct your rent if your Centrelink payments get cancelled.
If you missed paying your rent you must organise to pay it directly with your housing authority.
If your payment starts again within 13 weeks, your deduction will restart on your next pay.
If your payment starts after 13 weeks, contact your housing authority to restart your rent payments.
Moving between payments
If you move to a new Centrelink payment, your deduction may continue.
Ask us about your rent deduction amount when your new payment starts.
You need to apply for the Rent Deduction Scheme through your housing authority. They’ll get you to complete a deduction authority form.
Once approved, we deduct your rent from your Centrelink payment and give this to your housing authority.
We’ll send you a letter to confirm when your deductions will start.
Changes to your rent
If the amount of your rent changes, the housing authority will advise us of the new amount.
We’ll adjust your deduction to the new amount from your next payday and send you a letter advising you of the change.
Stopping your rent deduction
Before you stop using the Rent Deduction Scheme talk to your housing authority. You’ll need to organise another way to pay your rent.
You can stop your deduction by:
- contacting or visiting your housing authority
- calling us on your regular payment number, or
- visiting a service centre
We’ll send you a letter to confirm your cancellation. We’ll also tell your housing authority.
It’s then up to you to organise paying rent directly to your housing authority.
Manage your money
We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.
Read about how to manage your money.
You can use our free and voluntary service to pay bills as regular deductions from your Centrelink payments.
Read more about how Centrepay works.
Payment and Service Finder
Find, estimate and compare payments and services you may be eligible for. You can also work out what a change in circumstance might mean for the payments and services you currently receive from us.
Page last updated: 12 May 2018