How to claim

Check if you’re eligible before you start your claim. If you get Family Tax Benefit, you don’t need to claim Single Income Family Supplement (SIFS).

To be eligible for this payment, you must have been eligible on 30 June 2017 and stayed eligible since. Read more about who can get this.

If you’re eligible we’ll pay you after you and your partner have either:

  • lodged a tax return
  • told us you don’t need to lodge one.

If you don’t get Family Tax Benefit you may still be eligible for SIFS. You can submit a claim for SIFS after the end of the financial year.

Steps to claim Single Income Family Supplement

  1. Visiting a service centre
     

    1. Get ready to claim

    The easiest way to claim is online.

    You’ll need to submit your claim and confirm your income within 12 months after the end of the financial year.

    Read more about time frames for submitting lump sum claims and confirming income.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you're unable to claim online, please call the Families line.

  2. Gather Documents
     

    2. Get your documents ready to claim

    We may ask you for supporting documents to help us assess your claim.

    You must submit supporting documents within 14 days.

    We may reject your claim if you don't.

  3. Claim online
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then select Claims.
    3. Select Make a claim.
    4. Under Families, select Get started.
    5. Select Apply for Family Assistance (including Paid Parental Leave).
    6. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    7. Submit your claim.

    When you're ready:

    Sign in to myGov

  4.  

    4. Track your claim

    We’ll let you know the result of your claim. We'll send a letter to either your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 20 September 2019