Check if you’re eligible before you start your claim. You may be able to claim Special Benefit if you’re in severe hardship.
- find out what you need before you start
- fill in your claim form
- submit the form and other documents we ask for
- wait for us to assess your claim and tell you the result
Before you start
Check if you're eligible before you start your claim.
Intent to claim
An intent to claim lets us know you’re seeking payment before you start the claim process. This will help you get paid as soon as possible.
If you register an intent to claim, we may backdate your payment to the date you submit this form.
You must submit your claim at a service centre within 14 days of telling us of your intent to claim.
Start your claim
Download and complete a Claim for Special Benefit form.
If you don't have access to a printer
If you can’t print the form:
- go to a service centre and ask for a claim form, or
- call the help in an emergency line and ask us to send you the form
Submit your claim
You need to give us:
- your claim form
- any other documents we’ve asked for
Submit other documents
We need other documents to support your claim. The table below shows what forms you may need to give us for your situation.
|If you||Complete this|
|earn an income or have assets||Income and Assets form|
|have a partner||Partner details form|
|get child support or maintenance||Details of your child support form|
|pay rent where you live||Rent Certificate|
|own your own home, property, or any other real estate||Real estate details form|
|study, intend to study, or have stopped studying||Study details form|
|are dependent on parents or guardians||Parent or Guardian details for the Base tax year and Current tax year for dependent Youth Allowance or ABSTUDY customers form|
|have extra income and assets||Income and Assets form|
|are involved in a private company||Notes for Private Company form|
|are involved in a private trust||Notes for Private Trust form|
|have separated from your partner since you last claimed a payment or service||Separation details form|
|are unable to live at home||Unreasonable to live at home form|
|have stopped work in the last 12 months||Employment Separation Certificate form|
|have undertaken seasonal, contract or intermittent work in the last 6 months||Seasonal, Contract and Intermittent Work Details form|
|are involved in a Special Disability Trust||Special Disability Trust form|
|are over 18 and you can't live at home with your parents|
Wait for the results
We’ll tell you:
- if we accept your claim
- when we’ll start paying you
- how much you’ll get
We’ll review your claim every 3 months from when your payment starts.
You have the right to appeal our decision. Read about reviews and appeals.