How to claim

Complete the following steps to claim Special Benefit. Before you start, check if you can get it.

Steps to claim Special Benefit

  1. Visiting a service centre

    1. Get ready to claim

    Print the Claim for Special Benefit form.

    If you don’t have access to a printer either:

  2. Gather Documents

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

    You may need to confirm your identity with us as part of your claim.
  3. Gather Documents

    3. Make your claim

    Fill in and sign the Claim for Special Benefit form. The claim form guides you through the questions and tells you what documents we need. This includes any other forms you may need to complete.


    4. Submit your claim

    Submit the completed claim form with any supporting documents and other forms we’ve asked for. The easiest way is to submit your documents online.

    If you can’t submit online, either

    • go to a service centre
    • post it to:
      Department of Human Services
      Reply Paid 7800
      Canberra BC ACT 2610
  5. Gather Documents

    5. Wait for the result of your claim

    We'll let you know the following:

    • if we accept your claim
    • when you’ll get your first payment
    • how much you’ll get.

    If we need more details we’ll contact you.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 12 December 2019