Telephone Allowance

A quarterly payment to help with phone and internet costs if you get certain payments from us.

Eligibility & payment rates

Who can get it

You can get Telephone Allowance if you have a telephone connected in your or your partner's name and you get a certain payment from us.

Read more about who can get Telephone Allowance

How much you can get

Whether you get the basic rate or full rate of telephone Allowance depends on your situation.

Read more about how much you can get

Managing your payment

Change of circumstances

We need to know about changes that could reduce or stop your Telephone Allowance payment.

Read more about change of circumstances

While travelling outside Australia

There are rules for when Telephone Allowance can be paid when you are outside Australia.

If you leave Australia to live in another country, your payment will stop on departure.

If your main payment type cannot be paid outside Australia, you will not be paid Telephone Allowance while you are outside Australia.

Otherwise you will be paid Telephone Allowance if your payday is within the first 6 weeks of your absence and you continue to pay for a telephone or internet service.

The easiest way to tell us about your travel plans is to use your Centrelink online account through myGov. You can get tailored information on how your payments and concession cards could be affected.

Read more about payments while outside Australia.

My bank account is overdrawn

You can get help to manage your money if your bank account is overdrawn.

Read more about what to do if your account is overdrawn


Payment and Service Finder

Find, estimate and compare payments and services you may be eligible for. You can also work out how a change in circumstance may change the payments and services you currently get from us.

Start using Payment and Service Finder

Manage your money


We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

Page last updated: 20 September 2017