Job seekers in the Community Development Program may get a penalty for not meeting mutual obligation requirements without a valid reason.
Who this applies to
Job seekers in the Community Development Program who may get a failure and lose some or all of their payment for not meeting their requirements without a reasonable excuse.
Who this doesn’t apply to
There are different rules for job seekers in jobactive and Disability Employment Services or ParentsNext participants.
When penalties apply
You must meet all your mutual obligation requirements.
If you don’t, your payment may stop. You may also get a failure and lose some or all of your payment. The type of failure depends on what has happened and why you didn’t meet your requirements.
We’ll always speak with you before applying a failure.
If you don't go to appointments with your Community Development Program provider, your payment may stop. You may also get a non-attendance failure.
If there’s a valid reason you can’t go to your appointment, you must contact your provider beforehand to explain why.
Your payment will restart when you attend a new appointment with your provider, where needed. If you get a non-attendance failure, you may not be fully back paid.
You may get a connection failure if you don’t:
- enter into or change a job plan when asked
- meet your job search requirements
- go to compulsory appointments with an organisation other than your provider, or
- let your provider know before your appointment if you can’t attend - you must have a valid reason
Connection failures don’t have a financial penalty. To restart your payment you’ll have to meet a new requirement. If you don’t, you may lose some or all of your payment.
If you miss your appointment for any reason, your payment will stop and you’ll need to contact your provider to book a new one. If you miss the new appointment too, your payment will stop again.
You may get a reconnection failure if you don’t let your provider know beforehand that you can’t make your appointment. You must have a valid reason for not attending.
You may also get a reconnection failure if you don’t enter into or change a job plan if asked to.
If you get a reconnection failure, you may lose some or all of your payment until you meet your requirements.
No Show, No Pay failure
A No Show, No Pay failure means you lose a day’s payment for each day you don’t meet your requirements.
You may get a No Show, No Pay failure if you don’t:
- do compulsory activities or programs in your job plan, such as training or Work for the Dole
- tell your provider if you can’t make it to activities before they start
- have a valid reason for not going to a job interview, or
- behave appropriately at a job interview
Comprehensive compliance assessment
A comprehensive compliance assessment is how we find out why you’re not meeting your requirements.
We or your provider will refer you for this assessment if you continue to miss activities and appointments. We may also refer you if we’re concerned about your ability to meet your requirements.
Read more about comprehensive compliance assessments.
If after a comprehensive compliance assessment we find you’ve been persistently non-compliant, you may get a serious failure.
You may also get a serious failure if you don’t:
- accept a suitable job offer, or
- start work you’ve accepted
A serious failure means we won’t pay you for 8 weeks.
During this time, your payment may start again if you agree to do a compliance activity. If you have full time mutual obligation requirements, your compliance activity will be:
- 25 hours a week of Work for the Dole, or
- other activities arranged with your provider
You need to tell us if you want to do a compliance activity. We can make an appointment for you with your provider to talk about it.
If you choose to leave your job or you lose it because of misconduct, we may not pay you for:
- 8 weeks, or
- 12 weeks if you got relocation assistance for the job from your provider
This won’t affect family assistance payments.
We may waive the non-payment period if you meet certain conditions and are in severe financial hardship.
How to avoid penalties
To avoid penalties:
- agree to or change a job plan if asked
- show you’re actively looking for suitable paid work
- accept suitable job offers
- go to job interviews
- go to appointments and activities
- don’t leave a job, training course or program without a valid reason
Remember your appointment time and make sure you take part in compulsory activities. You can also get SMS reminders if we have your mobile phone number.
When to ask for a review of a decision
If you get a failure and disagree with the decision, you have the right to ask us to review our decision.
Read more about reviews and appeals.