Youth Allowance

How to claim for job seekers

Complete the following steps to claim Youth Allowance for job seekers. Before you start, check if you can get it.

Steps to claim Youth Allowance

  1. Visiting a service centre

    1. Before you start your claim

    To claim online, you need a Customer Reference Number (CRN) and a myGov account linked to Centrelink. If you've previously received a payment from us, you may already have these.

    Haven’t claimed or got a payment before

    You can visit a service centre and tell us you want to register for an online account. You need to bring 3 documents to confirm your identity. Remember, 1 document must have a photo of you, like a driver licence or passport.

    Have claimed before but don’t have online accounts

    If you've claimed with us before, you’ll already have a CRN. Your CRN is on any letters or Health Care Card we've sent you. You can create a myGov account and select Services to link to Centrelink.

    If you can’t find your CRN, call us. We’ll ask some questions to confirm your identity and help you with your CRN.

  2. Gather Documents

    2. Get your documents ready

    To help answer some of the questions in the claim, there are documents you need to have ready. This list of documents will help you prepare before you start your claim.

  3. Claim online

    3. Fill in the claim

    Sign in to myGov. Select Centrelink and start your claim.

    You’ll need to answer all the questions in the claim. You’ll also need to give us your supporting documents before you submit your claim.

    Remember, you can save your claim and sign out if you need to. You can also make changes to your claim before you submit it. Sign in to myGov, select Centrelink and then go to your claim.

    Sign in to myGov


    4. Give us your documents

    You must give us the information or documents we ask for within 14 days of starting your claim.

    You’ll need to do this before you submit your claim. You can upload documents by:


    5. Book a phone appointment with us

    In the claim, you need to book a phone appointment for us to call you.

    The appointment details are shown to you before you submit your claim. Please check the date and time, so you know when we’ll call.

    Make sure you submit your claim on the same day as you book your appointment.


    6. Submit your claim

    Check you have completed all the questions in the claim. This includes giving us your supporting documents and booking a phone appointment.

    If your circumstances change after you submit your claim, let us know. You can call us or visit us at a service centre.


    7. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • an estimated completion date, and
    • a link to track its progress

    You can track the progress of your claim online by signing in to myGov and selecting Centrelink, or using the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim through your myGov Inbox or Electronic messaging, such as text messages and email. This might include:

    • if your claim was approved or rejected
    • when your payment starts
    • how much you’ll get

    If we need more details we’ll send a message to your myGov Inbox.

    If you think we’ve made a mistake you can ask us to review our decision.


    8. Report

    You won't get your first payment until you make your first report.

    We’ll tell you the date you need to report when we let you know the result of your claim.

Page last updated: 12 May 2018