Child Support payment
Call the Translating and Interpreting Service (TIS National) to speak with us in your language about your child support.
There are different ways to make child support payments.
Private Collect or self management
It's important you keep records to show the payments are for child support, including:
- who received the payment and when
- who the payment was for
- how much the payment was
Some of the most common payment methods for self management or Private Collect are below. Check your bank or credit union for any fee details.
|Payment option||What you need to do|
|Cash||Keep receipts and records.|
|Bank transfer||Include child support in the description field so it appears on their bank statement.|
Ask your employer to transfer directly from your pay to the receiving parent's bank account. Ask them to record the transfer as child support.
|Cheque||Find out from your bank or credit union how long a personal cheque will take to clear.|
|Money order or financial institution cheque||
Get a money order from Australia Post. Or get a cheque from your bank or credit union.
Child Support Collect
Child Support Collect means we collect and transfer payments on your behalf.
If you use Child Support Collect we can enforce outstanding child support payments. Read more about overdue child support payments.
We can also manage repayments if you pay or get too much child support. Read more about overpayments and how you can make repayments.
Choose from the payment methods below to pay your child support.
|Payment option||Details||What you need to do|
Your employer deducts child support payments from your pay.
Call us to organise employer deductions. We’ll then write to your employer and ask them to do this.
You’ll need to use another payment option until this starts.
If you want to stop child support deductions from your pay, call us. You can also fill out the Application to stop deductions from salary or wages form.
|BPAY®||You can use phone or internet banking.||
Biller Code: 201509
Reference Number: your 16 digit payment reference number with no spaces.
|Bank transfer||You can transfer funds from your account to ours.||
This is on your payer account statement.
You must include your 16 digit reference number with no spaces in the description field.
|BillPay||You can use BillPay at any Australia Post Office.||You'll need a payment advice slip. It's on your payer account statement. Keep the receipt.|
|Credit or debit card||You can pay through the Government EasyPay system with Visa or MasterCard. Pay online or over the phone. There are fees for this service. You should think about whether this is the most cost effective option for you to pay child support. You should seek financial advice if you’re not sure of the best option for your current situation.||
You’ll need your 16 digit payment reference number with no spaces on your payer account statement.
Go to Government EasyPay or call 1300 676 420.
|Express Plus Child Support mobile app||Pay through our mobile app using a Visa or MasterCard. There are fees for this service.||
You need a current Visa or MasterCard. Sign in to the Express Plus Child Support mobile app.
|Send us a cheque or money order.||
Make each cheque or money order to the Department of Human Services, Child Support.
Attach the payment advice slip on your payer account statement with the payment.
Send this to:Department of Human Services
Locked Bag 11
Melbourne VIC 8006
|Income support payments||We can deduct your child support from payments you get from us or the Department of Veterans' Affairs.||Call us for more information.|
When we may recognise payments as child support
If we collect and transfer your regular child support payments, you can still make other payments. We may count these as a child support payment. We call these non-agency payments.
It’s important you talk to the other parent before you make any of these payments. We need to know if you both agree the payment you make is a child support payment.
Call us if you'd like to discuss a non-agency payment.
If you’ve made a non-agency payment, you can tell us about it by:
- using your Child Support online account through myGov
- calling us, or
- filling out a non-agency payment details form
If you both agree it's a child support payment
We can credit 2 types of payments:
- direct payments from the paying parent to the receiving parent, and
- payments to a third party
Examples of third party payments include:
- household goods
- mortgage payments
- health insurance
- payments for essential medical or dental
- school fees
- child care expenses
- credit card repayments
- travel or holiday expenses
- household bills such as gas, electricity, phone or council rates
- motor vehicle expenses
- sporting expenses, and
- non-cash payments, such as a transfer of property or household repairs
If one of you doesn't agree it's a child support payment
We can credit some non-agency payments even if the person receiving child support doesn't agree.
We call these prescribed non-agency payments.
When we’ll credit a prescribed non-agency payment
We can credit up to 30% of child support as a prescribed non-agency payment. We only do this if the paying parent is paying at least 70% of their monthly child support liability on time.
We only credit a prescribed non-agency payment if the paying parent has less than 14% care. This is because if you have more than 14% care, your care counts towards the cost of raising them.
Read more about how your percentage of care affects your child support payments.
What are prescribed non-agency payments
Examples of prescribed non-agency payments include:
- child care costs
- school fees
- school uniform and book fees
- essential medical and dental items
- the receiving parent's share of rent or mortgage payments
- the receiving parent's share of utilities and rates
- some motor vehicle costs
Read more about these payments on the Child Support Guide.
Jodie and Phil have 2 children, Steven and Gemma. Jodie pays $200 a month in child support to Phil.
Jodie pays $600 in school fees and asks us to credit the payment. Phil doesn't agree this payment counts as child support.
School fees are a prescribed non-agency payment, and Jodie has less than 14% care of the children. This means we don't need Phil's agreement and we can credit the payment as child support.
Jodie pays $140, or 70% of her normal child support payment, on time every month. This allows the school fee credit to make up the other $60 or 30%.
This will happen until Jodie has used the whole $600 credit for the school fees.
Child support and your FTB
The way you choose to collect your child support may affect your FTB payments.
Read more about child support and your FTB Part A.