Child Support online accounts
The easiest way to manage your child support payments and details is online.
Do your business online
The easiest way to do your business is online.
To do your business online, you need a myGov account linked to Child Support. If you don’t have a myGov account or a Child Support online account you’ll need to create one. You’ll then need to link your Child Support online account to myGov. You only need to do this once.
Read our online guides for help to:
We keep all your personal and financial details private. Read about your right to privacy.
To use your online account, sign in to myGov and select Child Support.
- check when your payments are due and how much you'll get
- check how much you owe
- calculate your support payments with the Child Support Estimator
- view and print letters from us in your myGov Inbox
- see past payments
- submit documents
- apply for a Child Support assessment.
You can also use it to keep your details up to date. You can make changes and update your:
- personal details
- bank details
- income estimate
- nominated representative details
- care arrangements for your children
- direct payments made or received.
If you get child support and live overseas
You can’t do as much through your online account if you’re overseas. You can still:
- update some details
- tell us about changes that may affect your child support.
Express Plus Child Support mobile app
You can do your business with the Express Plus Child Support mobile app. Read more about and download the Express Plus Child Support mobile app.
Employers and financial institutions
Employers and financial institutions can use Child Support Online Business Services to manage child support deductions.
To do your Child Support business online, you need a myGov account and a Child Support online account. You’ll need to link your myGov account to Child Support.
To create a myGov account:
- go to myGov and select Create an account.
- enter your email address
- enter your code
- create a password and 3 secret questions.
Your username will appear on the page. We will also email it to you. For more help, read our how to create a myGov account online guide.
To link your myGov account to Child Support:
- sign in to myGov account and select Services
- follow the steps to link your child support service to myGov.
If you’re overseas or have limited internet access, you’ll need to phone us. We will help you create a Child Support online account.
Access your account
We are available 24 hours a day, 7 days a week.
There may be short interruptions to your access when we are updating the service. Our updates happen between 2 am and 5 am AEST.
Check customer service changes for any scheduled service interruptions.
If you don’t use your account for more than 14 minutes, your session will time out.
You’ll see a message on the screen. Select OK when you see the sign out message. Sign in again.
You will need to login again.
Select OK and sign in again through myGov.
This is a security measure to protect your information.
We have Child Support online guides to help you with online accounts and mobile apps. They explain and show you each step you need to do to complete a task.
You can find out how to:
- get started
- update your details
- claim and manage your payments.
If you need more help with your Child Support online account, call us. You can call the Child Support online accounts line.
If you need help with myGov, you can:
Page last updated: 3 May 2019
This information was printed 22 July 2019 from https://www.humanservices.gov.au/individuals/services/child-support/child-support-online-accounts. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.