Child Support online accounts

The easiest way to manage your child support payments and details is online.

If you don't speak English and need help, call the Translating and Interpreting Service.

Do your business online

The easiest way to do your business is online.

To do your business online, you need a myGov account linked to Child Support. If you don’t have a myGov account or a Child Support online account you’ll need to create one. You’ll then need to link your Child Support online account to myGov. You only need to do this once.

Read our online guides for help to:

We keep all your personal and financial details private. Read about your right to privacy.

To use your online account, sign in to myGov and select Child Support.

We support most internet browsers and assistive technologies. We’re always improving our service to support the browsers you use. For your account to work, you must have cookies and JavaScript enabled in your browser.

Payment information

You can:

  • check when your payments are due and how much you'll get
  • check how much you owe
  • calculate your support payments with the Child Support Estimator
  • view and print letters from us in your myGov Inbox
  • see past payments
  • submit documents
  • apply for a Child Support assessment.

Update details

You can also use it to keep your details up to date. You can make changes and update your:

  • personal details
  • bank details
  • income estimate
  • nominated representative details
  • care arrangements for your children
  • direct payments made or received.

If you get child support and live overseas

You can’t do as much through your online account if you’re overseas. You can still:

Express Plus Child Support mobile app

You can do your business with the Express Plus Child Support mobile app. Read more about and download the Express Plus Child Support mobile app.

Employers and financial institutions

Employers and financial institutions can use Child Support Online Business Services to manage child support deductions.

Create your account

To do your Child Support  business online, you need a myGov account and a Child Support online account. You’ll need to link your myGov account to Child Support.

To create a myGov account:

  1. go to myGov and select Create an account.
  2. accept the terms of use if you agree
  3. enter your email address
  4. enter your code
  5. create a password and 3 secret questions.

Your username will appear on the page. We will also email it to you. For more help, read our how to create a myGov account online guide.

To link your myGov account to Child Support: 

  1. sign in to myGov account and select Services
  2. follow the steps to link your child support service to myGov.

For more help, read how to link a service to myGov or phone us.

If you’re overseas or have limited internet access, you’ll need to phone us. We will help you create a Child Support online account.

Access your account

We are available 24 hours a day, 7 days a week.

There may be short interruptions to your access when we are updating the service. Our updates happen between 2 am and 5 am AEST.

Check customer service changes for any scheduled service interruptions.

Session timeout

If you don’t use your account for more than 14 minutes, your session will time out.

You’ll see a message on the screen. Select OK when you see the sign out message. Sign in again.

You will need to login again.

Select OK and sign in again through myGov.

This is a security measure to protect your information.

Get help

Online guides

We have Child Support online guides to help you with online accounts and mobile apps. They explain and show you each step you need to do to complete a task.

You can find out how to:

  • get started
  • update your details
  • claim and manage your payments.

Contact us

If you need more help with your Child Support online account, call us. You can call the Child Support online accounts line.

myGov

If you need help with myGov, you can:

Page last updated: 6 December 2018