Someone to can act on your behalf

You can nominate another person to act on your behalf for CAPS.

You can choose someone to deal with all or part of your contact with us. This can be any of the following:

  • a correspondence recipient who gets your CAPS letters from us
  • an authorised representative who deals with all your contact with us
  • a legal representative who deals with your legal matters
  • a payment representative who gets your CAPS payments for you.

If you’re the custodial parent of a child under 14, we’ll send you their CAPS letters and payments. This is a parent who looks after the child all or part of the time.

We’ll work with someone other than a custodial parent if a court or the child’s parents tell us to.

If your child is between 14 and 18, we’ll keep working with the custodial parent. This is only when the child can’t work with us themselves.

When you choose a correspondence recipient

This is someone you choose to get your letters from us. They can be a carer, family member or guardian.

They only get your CAPS letters and payment statements from us. They can’t talk to us about your payment or change any of your details.

If you want to choose a correspondence recipient you can either:

When you choose an authorised representative

This is someone you or a court chooses to deal with us for you.

They can be a:

If you want to choose a representative you can either:

You need to give us a certified document to prove this person can get CAPS payments for you. This is where an authorised witness has signed as a true and correct copy of the original document. It can’t be a copy of a certified copy.

When you choose a legal representative

This is someone who has the legal right to act for you. They may:

  • have your power of attorney or enduring power of attorney
  • be your court appointed guardian
  • be a public trustee.

If you want a legal representative to deal with us for you, you can either:

You need to give us a certified document to prove this person can get CAPS payments for you. This is where an authorised witness has signed as a true and correct copy of the original document. It can’t be a copy of a certified copy.

When you choose a payment representative

This is someone you or a court chooses to get CAPS payments for you. They can be a:

  • Centrelink payment nominee
  • Department of Veterans’ Affairs trustee
  • responsible person who the Department of Health approves to get your payments.

You need to give us a certified document to prove this person can get CAPS payments for you. This is where an authorised witness has signed as a true and correct copy of the original document. It can’t be a copy of a certified copy.

Organisations

You can ask us to make your CAPS payments to an organisation.

If you want us to make your payments to an organisation, you can either:

Page last updated: 11 June 2019