Disaster Health Care Assistance Scheme

Help with out of pocket health costs you have from an act of terrorism or natural disaster the scheme covers.

Eligibility basics

  • for specific international acts of terrorism and natural disaster events
  • covers health care provided in Australia you need directly due to the event

Who can get help

If you’re an Australian resident, you may be able to get help with reasonable health related out of pocket costs. This is only if the care you got was due to one of these events:

  • Balimed: Bombing in Bali on 12 October 2002
  • Tsunami: Indian Ocean tsunami on 26 December 2004
  • London: Bombing in London on 7 July 2005
  • Bali 2005: Bombing in Bali on 1 October 2005
  • Dahab Egypt: Bombing in Dahab, Egypt on 24 April 2006

Balimed - 12 October 2002

You may be able to get help if you’re an Australian who was:

  • present at the bombing and got an injury, or
  • near the scene and directly exposed to the aftermath of the bombing

You may also be able to get help if you’re:

  • a family member or friend of a person who died, was physically injured or was seriously psychologically injured as a result of the bombing
  • an eligible foreign national

Tsunami - 26 December 2004

You may be able to get help if you’re an:

  • Australian who got an injury or was present at or near the scene of the tsunami during the aftermath
  • expatriate Australian citizen, or permanent visa holder who was in a tsunami affected area when the tsunami struck
  • immediate family member of an Australian victim who died or got an injury from the tsunami

London bombing - 7 July 2005

You may be able to get help if you’re an Australian who was:

  • present at the bombing and got an injury, or
  • near the scene and directly exposed to the aftermath of the bombing

You may also be able to get help if you’re the immediate family member of:

  • an Australian who died, was physically injured or was seriously psychologically injured as a result of the bombing
  • a non-Australian who died as a result of the bombing

Bali bombing - 1 October 2005

You may be able to get help if you’re an Australian who was:

  • present at the bombing and got an injury, or
  • near the scene and directly exposed to the aftermath of the bombing

You may also be able to get help if you’re:

  • the immediate family member of an Australian who died, was physically injured or was seriously psychologically injured as a result of the bombing
  • the immediate family member of a non-Australian who died as a result of the bombing
  • eligible foreign national

Dahab, Egypt bombing - 24 April 2006

You may be able to get help if you’re an Australian who was:

  • present at the bombing and got an injury, or
  • near the scene and directly exposed to the aftermath of the bombing

You may also be able to get help if you’re the immediate family member of:

  • an Australian resident who died, was physically injured, or was seriously psychologically injured as a result of the bombing
  • a non-Australian who died as a result of the bombing

What we cover

Each event under the scheme has its own guidelines or rules. Under the scheme, we can help you with reasonable out of pocket costs for health care you get in Australia. The health care must be as a direct result of the event. These are the costs you still have after you’ve already claimed from:

  • Medicare
  • other state or territory funded programs, and
  • your private travel or health insurance fund

The scheme covers out of pocket costs for some or all of the following goods and services you get in Australia. Your receipt must state your treatment was for an injury or condition you got as a direct result of the event.

Medical

We can help you with medical treatment you get in Australia. You can claim the difference between the Medicare benefit and the doctor’s fee you paid. You can only claim for the amount not covered by:

  • your private travel or health insurance, or
  • other state or territory funded programs

Hospital

If you’re in hospital, we can help you with costs you’re not covered for:

  • as a public patient, or
  • by your private travel or health insurance

Medicines

We can help you with medicine you need as part of your treatment. This includes the full cost of Pharmaceutical Benefits Scheme (PBS) and other eligible medicines. But only if your private travel or health insurance doesn’t cover medicine.

Allied health

We can help you with the cost of care you need from an allied health professional. This is after you’ve claimed for the care through:

  • Medicare, and
  • your private travel or health insurance

This can be for treatments such as:

  • physiotherapy
  • speech therapy
  • dentistry
  • audiology
  • occupational therapy
  • counselling
  • psychological care and treatment, and
  • aids and appliances

We may be able to give you help with the costs of:

  • counselling
  • psychological services, and
  • psychiatric services

You must be an Australian resident who:

  • wasn’t physically injured but was in the area and had direct exposure to the aftermath of the event
  • is the immediate family member of an Australian resident who died, was physically injured, or was seriously psychologically injured as a result of the event
  • is the immediate family member of a non-Australian who died as a result of the event

How to claim

Before claiming, you’ll need to register.

Register

Complete the registration form for the event that has affected you.

Then submit it with any documents we ask for in the form.

If you need help to register call the Disaster Health Care Assistance Scheme.

Start your claim

When we’ve approved your registration, you can start to claim.

Complete the Disaster Health Care Assistance Scheme claim form.

Supporting documents

You need to give us documents to support your claim. This includes:

  • itemised receipts or tax invoices for the items you’re claiming
  • statements or letters to show you’ve already claimed from Medicare, your private health fund, travel insurance or other state or territory government programs

You will also need evidence from a health professional that you need the treatment because of the event. If applicable, your general practitioner or other medical specialist can provide a report to cover treatments for a period of up to 12 months. It needs to tell us:

  • the injuries you directly got from the event, and
  • what therapies or treatments you need to help with your recovery over the next 12 months

Submit your claim

You can submit your claim by email, post or at a service centre.

Email

Scan and email your completed form and supporting documents to the disaster health care team. This is the quickest way for us to get your claim.

By post

Send your completed form and supporting documents to:

Department of Human Services
Disaster Health Care Assistance Scheme
Reply Paid 9822
PERTH WA 6848

At a service centre

Submit your completed form and supporting documents at a service centre.

Wait for the results

We’ll send you a payment statement if your claim is successful.

If we don’t approve your claim or we need more information, we’ll send you a letter explaining why.

You have the right to appeal any decision we make. Read about reviews and appeals.

How we pay you

We’ll deposit your payment straight into your bank account. We’ll do this by Electronic Funds Transfer (EFT). So we can do this, make sure you give us your bank account details in your claim form.

We’ll only use these details to deposit your payment.

Page last updated: 6 December 2017