How to download and set up the app

You can download and set up our app on your mobile or tablet.

To use our app you need to link your myGov account to Medicare. If you don’t have a myGov account or a Medicare online account, you’ll need to set them up.

Downloading the app

When you’ve set up your Medicare online account, you can download and use our app.


To download to an iPad, search for iPhone only in the App Store.

Setting up the app

The first time you use the app, you’ll need to follow these steps:

  1. Accept the terms and conditions.
  2. Enter your myGov username starting with 2 letters followed by 6 numbers, for example AB123456.
  3. Enter your myGov password and log in.
  4. Answer 1 of the secret questions you set up with myGov.
  5. Create a 4 digit PIN.

The next time you use the app, you can log in with the 4 digit PIN.

Keep in mind, the app will log you out if you haven’t used it for 15 minutes.

Find out more about what you can do with the app. You can also read how to get help with using the app.

Protecting your privacy

For your safety, it’s best not to store your PIN on your mobile device.

If you think someone else has used your details without your knowledge, call the Medicare general enquiries line. We’ll talk you through the next steps.

To stop access to the Express Plus Medicare mobile app, you can cancel your Medicare online account at any time.

Our Privacy notice for the Express Plus Medicare mobile app outlines how we manage your privacy.

Trademarks and disclaimer

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

AndroidTM is a trademark of Google Inc.

Page last updated: 20 September 2019