External Breast Prostheses Reimbursement Program


Check if you’re eligible before you start your claim. To claim the reimbursement complete and submit the claim form.


  • find out what you need before you start your claim
  • start your claim
  • submit your claim
  • wait for us to assess your claim and tell you the results

Before you start

You should check if you’re eligible for the external breast prostheses reimbursement before you start your claim.

If you get a payment from the Department of Veterans’ Affairs, you should claim from them your reimbursement for the cost of your breast prosthesis.

Information you need for your claim

You’ll need to give us:

  • a copy of your original purchase receipt - it must include a description of the purchase, and
  • any other documents we ask you for

Start your claim

Download and complete the External breast prostheses reimbursement claim form.

If you can’t print the form:

Submit your claim

You need to submit:

  • your claim
  • your purchase receipt – it must include a description of what you bought, the date and supplier information
  • any other documents we’ve asked you for

The quickest and easiest way to do this is by scanning and emailing the form to the address on the form.

You can also do this by post or at a service centre. All details are on the form.

If you submit your claim and supporting documents at a service centre, we’ll take a copy of your receipt and then give it back to you.

Wait for the results

We process most claims within 10 business days after we get the claim.

We’ll send you a payment statement if your claim is successful. If we reject your claim, we’ll send you a letter explaining why.

You have the right to appeal any decision we make. Read more about reviews and appeals.

This information was printed Sunday 19 May 2019 from https://www.humanservices.gov.au/individuals/services/medicare/external-breast-prostheses-reimbursement-program/claiming It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.humanservices.gov.au/individuals/site-notices when using this material.

Page last updated: 19 July 2018