What are the time limits for claiming a reimbursement

There must be a 2 year period between the purchase dates of your prostheses if you’re claiming for a replacement.

For example, if you claim for a prosthesis you bought on 1 April 2017, you can’t claim for the cost of a replacement unless it’s bought after 1 April 2019.

Replacement for a medical reason

If it’s been less than 2 years since you bought a prosthesis, you can only claim for a replacement if it’s for a medical reason. The claim must include a letter from your doctor or other health professional explaining the medical reason why you need a new prosthesis.

You can’t claim a reimbursement for a replacement prosthesis, bought less than 2 years after your last purchase, for:

• wrong choice or change of mind
• incorrect fitting
• faulty or damaged prostheses.

If you have one of these issues, contact the supplier.

For more information call the Medicare general enquiries line or visit a service centre.