Social work services

If you’re going through a difficult time, our social workers can help you.

How we help

We can help you with:

  • short term counselling
  • information
  • referrals to support services.

Who we help

We can help if you need to turn to someone for support.

You can talk to us about:

  • family and domestic violence
  • thoughts of suicide or self-harm
  • being a young person without support
  • a personal or family crisis
  • mental health concerns
  • a natural disaster and how it’s affected you.

Experiencing violence

If you’re experiencing family and domestic violence, we can help you access:

  • family and domestic violence services
  • emergency accommodation and housing support
  • financial help
  • counselling
  • health services
  • legal services.

Mental health

We can help you access mental health support services if you:

  • feel depressed or anxious
  • are experiencing thoughts of suicide or self-harm
  • have a mental illness or disorder.

If you need extra support, Payment and Service Finder can help you find services in your area.

How to contact a social worker

To contact a social worker you can:

You can bring a family member or a friend with you.

If you need an interpreter, let us know and we’ll arrange one for you. You can also call our Multilingual Phone Service.

Trained and qualified

All our social workers have a social work degree and provide their service at no cost to you.

We consult with the Australian Association of Social Workers to maintain the highest professional standards.

How we manage your privacy

We respect your right to privacy. We’ll treat any information you give us in line with our privacy policy.

We may refer you to a support service. They can only pass on information if you’ve agreed or if it’s required or authorised by law.

Read about how we manage your personal information and your right to privacy.


Our interpreters follow a code of ethics. This means they won’t tell anyone else what you’ve talked about.

Page last updated: 20 September 2019