Claiming Austudy

Check if you’re eligible before you start your claim. There are 6 steps to claim Austudy. Before you start, check if you can get it.

If you contact us or start an online claim for this payment between 17 - 30 June 2018, complete your claim within 14 days. Read more about intent to claim stopping 1 July 2018.

Then:

  • find out what you need to start your claim
  • register for an online account if you don’t already have one
  • fill in your claim
  • upload the documents we ask for and submit your claim
  • wait for us to assess your claim and tell you the result

You can claim Austudy up to 13 weeks before you start your course or apprenticeship if you:

  • plan to study full time, or
  • are doing a full time Australian Apprenticeship

Watch our video about claiming Austudy.

Steps to claim Austudy

  1. Visiting a service centre
     

    1. Get a CRN and a myGov account

    To claim online, you need a Customer Reference Number (CRN) and myGov account linked to Centrelink.

    If you've never got a payment or service from us, you need to bring 3 documents  to a service centre to prove your identity. Make sure one of your identity documents is a photo ID like a driver licence or passport. We’ll then give you a Customer Reference Number (CRN).

    If you’ve previously got a payment or service from us, you’ll already have a CRN. Find your CRN on a letter we’ve sent you or on your Health Care Card, if you have one. If you still can’t find your CRN, call us. We’ll ask you some questions to confirm your identity, and then help you with your CRN.

    You’ll then need to either:

    If you’ve already linked your account, you won’t need to do this again.

    For help, read our myGov online guides.

  2. Gather Documents
     

    2. Get your documents ready

    You'll need some documents to prove you can get Austudy. The list of common supporting documents will help you prepare what you need.

  3. Claim online
     

    3. Fill in the claim

    Sign in to myGov. Go to your Centrelink and start the Austudy claim.

    Before you submit your claim, you can access it and make changes by signing in to your Centrelink online account through myGov.

    Sign in to myGov now

  4.  

    4. Provide the documents

    Submit the documents we ask for to support your claim. You’ll need to do this before you can submit your claim.

    You can upload documents using your:

    • Centrelink online account through myGov
    • Express Plus Centrelink mobile app
  5. Claim online
     

    5. Track your claim

    Once you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • an estimated completion date, and
    • a link to track its progress

    You can track the progress of your claim using your:

    • Centrelink online account through myGov
    • Express Plus Centrelink mobile app

    If you’re using your online account, the homepage will show the progress of your claim. Once it’s finalised, this page will show either Approved or Rejected. If you’re using the app, select menu and then My claims.

    You’ll see an estimated date of completion for your claim in your online account. We aim to complete claims by this date however, in busy periods, it may take a little longer.

    If your circumstances change after you submit your claim, let us know. You can call or visit us at a service centre.

  6.  

    6. Check your myGov Inbox

    We’ll let you know the result of your claim through your myGov Inbox.

    This might include:

    • if your claim is successful
    • when your payment starts
    • how much you'll get

    If we need more details we'll send a message to your myGov Inbox.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 18 June 2018