A list of subjects that provide easy to access information about our services and payments for individuals. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z A About myGov A simple and secure way to access government services online and at myGov shopfronts. Accommodation, renting and homelessness We can help you to get information, payments and services if you need support. Adopting a child We have a range of payments and services to help parents care for their newly adopted child. Age Pension and planning your retirement Whether you are an older Australian planning for retirement or continuing to work past age pension age, we have payments and services to help with living costs. As your baby grows As your baby grows, keep their immunisations up to date. Discuss returning to work with your employer. Tell us if you’re returning to work. Assistance with child care fees We offer payments to help with the cost of child care. Australians overseas If you travel or live outside Australia this may affect your health care, child support and Centrelink payments. B Before the birth of your baby Check if you can get payments, register for self-service and think about child care. You can submit your pre-birth claim up to 3 months before your baby is due. C Caring for an older Australian There are payments and services to help you if you provide full time care to an older Australian. Caring for someone with an illness or disability You can get financial help and other services if you care for someone with a disability, an illness or who is frail aged. Centrelink Customer Reference Number (CRN) We’ll give you a Customer Reference Number (CRN) when you get payments and services from us. Your CRN identifies your personal record. Child support when parents and children live outside Australia We may be able to help you set up child support when you or the other parent live in another country. Choosing between Carer Payment and Age Pension In some situations, you may be able to choose to receive either Carer Payment or Age Pension. Chronic medical condition assistance We have support available if you have a chronic medical condition needing treatment by a doctor or specialist. Compliance program We do a range of activities to protect Australia’s welfare system. Concession and health care cards Concession and health care cards can get you cheaper health services and medicines. Crisis and special help We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance. D Disabled, ill or injured and looking for work We provide financial support and help to people with disability, illness or injury. This support can help you study or find and keep a job. E Exemptions from Mutual Obligation Requirements for principal carers We can grant principal carers temporary exemptions from meeting their Mutual Obligation Requirements in some family situations. Express Plus mobile apps Our Express Plus mobile apps let you access your information and complete a range of services using your mobile device. We have apps for Centrelink, Medicare and Child Support. F Family and domestic violence We support people affected by family and domestic violence by providing information, resources and referrals. Family Day Care operators compliance reviews We check the income you get from your Family Day Care operation has been reported correctly. Financial and health support for young people There’s information, payments and services available if you’re between 15 and 24 and becoming independent from your parents or carer. G Get help with a scam or report it Current scams, what to do and how to report it. Getting help with aged care There are 5 steps to get help with aged care and the costs of aged care. H Having a baby We have payments and services to help when you have a baby. Use this guide to find out what you need to do to access them. Health care We have a range of benefits, payments and services to help with the cost of health services, prescription medicines and medical equipment. Help for refugees, humanitarian entrants and new arrivals There is help for you if you have recently come to live in Australia, depending on your visa. You may have to serve a waiting period, and other rules may apply. How to budget Practical information to help you budget. How to build savings We have tools and information to help you reach your savings target. How to deal with debt Find out how to manage debt quickly to help you control your money. How to manage loans and credit Learn about borrowing and credit to help you manage your money. How to manage money going into retirement We can help you plan your money for retirement and meet financial challenges when you’re retired. How to manage money while looking for work We can help you stay in control of your finances while you look for work. How to manage money while you study or train Tips to help you stay in control of your finances while you’re studying or training. How to manage your family’s money We can help you to get on top of your family’s finances. How we can help you with family and domestic violence concerns Our role is to help you access payments, and connect you to local support services. We can help you find services you need, like legal and housing support. I Identify scams and stay safe How to tell the difference between scams and genuine contact from us, and ways to stay safe online. Indigenous Australians looking for work, studying or training We can help if you're an Aboriginal or Torres Strait Islander Australian looking for work. We can also help if you're wanting to study or train to find a job. K Keeping up to date with Medicare It's important to have your details with us up to date and that you have a current Medicare card. L Leaving school Information to help you choose your next adventure if you’re about to or have just finished school. Looking for work If you’re looking for work, have recently lost your job, or are at risk of losing your job, there are payments and services to support you. M Manage your money Use our tools and information to help you manage your money. The way you use your money will change during your life. We have some tips and tricks to help you at different times of your life. Managing your health care information online You can manage some of your health care information using your Medicare online account or the Express Plus Medicare mobile app. Medicare claiming If you’ve paid or been billed for medical costs, there are ways to claim your Medicare benefit. Medicare services Our payments and services can help you, or someone you care for, use health care services or buy prescription medicines. Medicare services for Indigenous Australians Medicare helps with the cost of health care and medicine. Use our phone line and special form to get Medicare services. N National Redress Scheme Support for people who experienced institutional child sexual abuse. P Parent’s guide to child support Information to help parents understand the child support scheme. Payments and services for Australian Apprentices If you’re an Australian Apprentice you may be eligible for payment or some extra help. Payments and services for rural and remote Australians There are payments and services available to support you if you live in a rural or remote area of Australia. Payments and support for Indigenous Australians We have a range of payments and support for Aboriginal and Torres Strait Islander Australians. Payments for carers We provide payments to people who provide daily care for someone with severe disability, a medical condition, or who is frail aged. Payments for families We have payments and services to help with your child's education and health care. Payments for job seekers We offer income support and other help if you’re looking for work or completing approved studies to help you get a job. Payments for older Australians Payments and services for older Australians who are retired, planning for retirement or considering working past age pension age. Payments for people living with an illness, injury or disability We provide payments and services to help you if you have an illness, injury or disability that means you can’t work, or can only do a limited amount of work. Payments for students and trainees Help for students, trainees and Australian Apprentices. Payments for visa holders If you’re living in Australia with an eligible visa we have a range of help to support you. R Retrenched or made redundant If you’ve lost your job and got a redundancy or termination payment, there may be help available. S Scams and your online security How to identify, report and protect yourself against scams pretending to be from us. Self service You can do most of your Centrelink, Medicare and Child Support business using our Express Plus mobile apps, online accounts or phone self service. Submit your Centrelink documents online You can send us an image of your form, pay slip or other document straight from your mobile device or computer. Submit your Child Support documents online Use your Child Support online account to upload and submit documents. Support for non parent carers We provide support to grandparents, legal guardians and other family members who provide full time care for a child. T Tax time checker Use our Tax Time Checker to see what you need to do at tax time. Thinking about aged care If you’re thinking about entering aged care, or you’re researching for someone you know, there are services and payments that can help. Time limits for claiming family payments There are rules about when you can submit a claim. They are different depending on the type of payment. If you can’t claim within these timeframes, let us know. W What is family and domestic violence It’s any behavior that is violent, threatening, controlling or intended to make you or your family feel scared and unsafe. What to do following a death We have payments, counselling and other services to help people adjust after someone close to them has died. When your baby arrives Use your Parent Pack to finalise your pre-birth claim or submit your a new claim. You can also enrol your baby in Medicare and register their birth. Who else can help with family and domestic violence There are lots of other organisations that can help you with counselling, financial and legal advice, and safety planning including staying safe online. Y Your child support options You can choose how to manage your child support.