About myGov

A simple and secure way to access government services online and at myGov shopfronts.

If you have a question about using myGov, you can ask the myGov digital assistant (DA). Go to the myGov website, select Ask a question and type your question. The DA will answer your question.

Your myGov account

Your myGov account gives you:

  • secure access to a range of government services using one username and password
  • a single inbox for your messages from Centrelink, Medicare, Child Support and the Australian Taxation Office
  • a quick and easy way to advise selected member services about changes to some of your personal details

These features will continue to grow and develop over time.

With myGov, your security and privacy is protected.

Create a myGov account

Use your Centrelink account through myGov now

It’s quick and easy to sign in to your Centrelink online account with myGov. Join 11 million myGov users today!

If you:

Once you've registered for a Centrelink online account, and created your myGov account, you need to link your Centrelink online account to myGov.

With a myGov account, you can access all of our online accounts - Centrelink, Medicare and Child Support - as well as other government online services in one place, with just one username and password.

Use the myGov Access app

myGov Access is an app which gives you an alternative secure way to sign in to myGov. It creates a one-time access code on your mobile device.

You can use it instead of the SMS code or answering one of your secret questions.

myGov Access creates a one-time access code. Enter this code  after your username and password.

It’s a great option if you can’t get the SMS code to sign in. For example, if you’re overseas or in a remote area can’t get an SMS to your mobile phone number.

You only need Wi-Fi to sign in to your account.

myGov Access is available for free from the App Store and Google Play. If you’re heading overseas, you need to download and set up myGov Access on your mobile device before you go.

Download an Express Plus mobile app from the App Store Download an Express Plus mobile app from Google Play

Use our myGov Access online guide to help you set up myGov Access with your myGov account.

You can find more help information at the myGov website.

Find a myGov shopfront

myGov shopfronts are your first stop to connect with more government services. They are located in:

myGov Adelaide

88 Grenfell Street
Adelaide CBD
(next to Grenfell Street car park entrance)

myGov Albury

430 Wilson Street
Albury NSW

myGov Brisbane

Suncorp Plaza, opposite King George Square
Brisbane CBD
(entrance next to Albert Street Uniting Church)

myGov Perth

Shop 15, Wesley Quarter
770 Hay Street
Perth CBD

myGov Sydney

Shop 1, 32 Martin Place
Sydney CBD
(opposite the MLC Centre)

At a myGov shopfront you can connect with more government services online including:

  • Medicare
  • Australian Taxation Office (ATO)
  • Centrelink
  • Australian JobSearch
  • My Health Record
  • My Aged Care
  • Child Support
  • Department of Veterans’ Affairs
  • National Disability Insurance Scheme
  • Victorian Housing Register Application

When digital transactions are unavailable in Adelaide, Brisbane, Perth and Sydney myGov shopfronts, limited services in person are available for Medicare and ATO.

In myGov Albury, you can access the full range of services in person for Medicare, ATO and Centrelink.

Opening hours: Monday to Friday, 8:30 am to 4:30 pm.

Page last updated: 15 October 2018