We’ll give you a Customer Reference Number (CRN) when you get payments and services from us. Your CRN identifies your personal record.
What’s a CRN
We use a CRN to identify your personal record. A CRN is 9 numbers and ends with a letter. For example: 123 456 789A.
You can use your CRN when you:
- apply for payments and services
- create an online account through myGov
- record or update your information with us
Most people get a CRN when they claim their first payment or register their details with us.
Where can you find your CRN
Your CRN is on letters we’ve sent you or on your concession card, if you have one.
If you can’t find a letter, you can call us. We’ll ask you some questions to get your CRN.
We’ll also let you know if you need to come to a service centre to get your CRN.
How to set up an online account using your CRN
You must have a CRN to:
If you have a CRN
Sign in to myGov. Then use your CRN to set up your Centrelink online account, if you don’t already have one.
If you need more help, read our guide to link a service using an existing online account.
If you don’t have a CRN
You may not have a CRN if you’ve never had a payment or service from us before.
What’s a Customer Access Number (CAN)
We use both CANs and CRNs to recognise your personal record. Your CAN will generally be the same as your CRN.
Some people have a different number for their CAN and CRN. This might happen if you claim online. If this applies, use your:
- CAN when using self service or calling any of our payment lines
- CRN when talking to staff in a service centre
Use your CAN to link your online account to myGov
If you already have an online account, you can use your CAN and password to link it to myGov. Just sign in to myGov, follow the steps to link Centrelink and enter your CAN and password when asked.
Where can you find more information
myGov online help guides
With a myGov account you can link any of your online accounts, including Centrelink, with one username and password. View our myGov online help guides.
Someone else to deal with us on your behalf
You can get someone else to deal with us, or get letters or payments for you. We call them a Centrelink nominee. You’ll both need a CRN and an online account through myGov. Read more about someone to deal with us on your behalf.