Family and domestic violence

We support people affected by family and domestic violence by providing information, resources and referrals.

Call 000 if you, a child or another person is in immediate danger.

How we define family and domestic violence

Family and domestic violence is unacceptable in any form.

Family and domestic violence is conduct that is violent, threatening, coercive, controlling or intended to cause the family or household member to be fearful. It can include:

  • physical, verbal, emotional, sexual or psychological abuse
  • neglect
  • financial abuse
  • stalking
  • harm to an animal or property
  • restricting your spiritual or cultural participation, or
  • exposing children to the effects of these behaviours

Family and domestic violence can affect anyone. It can impact all types of relationships, such as:

  • past or current intimate relationships - including people who are dating or living together, regardless of their gender or sexuality
  • relationships involving carers - where care is provided to older people, people with a disability or a medical condition
  • relatives and guardians
  • Aboriginal and Torres Strait Islander concepts of family, including extended family, and
  • other culturally recognised family groups

People affected by family and domestic violence may live in fear for themselves and their family, even when they have left a violent relationship.

How we can support you

We can support you if you're in, have left, or are preparing to leave a situation where you're affected by family and domestic violence.

We provide payments, social work counselling and third party referrals.

Family and domestic violence - enough

We'll check if you're eligible for our payments and services, including:

  • income support payments
  • Crisis Payment
  • exemptions from seeking employment, or
  • collecting child support

We may be able to help if:

  • someone has been removed from your home, or you have had to move house due to violence
  • you're in financial hardship because of the situation
  • you're under 22 years of age and can't live at home due to violence
  • you can't look for work because of illness, permanent or temporary injury, or other issues related to experiencing violence
  • you have recently moved to Australia and can't be supported due to the situation
  • applying for or collecting child support would put you or your family's safety at risk, or
  • another adult or child needs to be removed from or added to a Medicare card

Our social workers offer counselling, support and information. Social workers can also direct you to other support and services to assist you.

Our Family and Domestic Violence Strategy outlines our commitment to supporting people affected by family and domestic violence.

Information in your language

Read more information in your language about payments, services and referrals for family and domestic violence.

Keeping safe online

Private browsing

Private browsing or incognito mode is a feature you can enable in any web browser to prevent others who use the same computer from viewing your web history, downloads, autofill and dialog box information. You can use it if you want your browsing activities kept private, and you're concerned about safety and privacy.

Private browsing or incognito mode only prevents the browser from storing browsing information locally. It doesn't make you anonymous online or prevent your internet service provider from seeing your traffic.

If your computer has any other monitoring software, it can still capture and monitor everything you're doing on the computer, even if you're in incognito mode or private browsing.

Closing windows

Shortcuts are a good way to quickly close a browser window or application screen.

Microsoft Windows:

  • press Ctrl and W at the same time to close a current window
  • press Alt + space + n sequentially in that order to minimise a current open window
  • press Windows logo key and M at the same time to minimise all open windows
  • press Alt and F4 at the same time to close an active item or program

Mac OS X:

  • press F11 to hide all open windows
  • press command and W at the same time to close an open window
  • press command, option and W at the same time to close all open windows
  • press command and M at the same time to minimise a current open window
  • press command, option and M at the same time to minimise all open windows

Other government and community support services

There are a range of other organisations that provide support services and useful information you may find helpful. You can use Payment and Service Finder to locate assistance in your local area.


1800RESPECT is the national family violence and sexual assault counselling service. Call this free, confidential service, 24 hours a day, 7 days a week on 1800 737 732 to speak with a professional counsellor.

1800RESPECT - National counselling helpline, information and support 24/7

Daisy – connecting women

Daisy is an app that connects you to services in your state and local area. Use Daisy to create a list of favourite services for easy reference such as legal, housing, finance, and children’s services.

You can also search the internet with Daisy and understand what to expect when contacting a service.

Your family members and friends can download Daisy to gather information and provide you with support.

Download Daisy from Google Play or App Store.

Download Daisy from App Store

Download Daisy from Google Play

Daisy connecting women - Violence against women is unnacceptable

Family Relationship Advice

The Family Relationship Advice Line provides information and advice on family relationship issues and parenting arrangements after separation. It can also refer you to local services that can provide assistance. Call 1800 050 321 between 8 am and 8 pm Monday to Friday, or 10 am to 4 pm on Saturday local time, except national public holidays.

Kids Helpline

Kids Helpline is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25. Call 1800 551 800, 24 hours a day, 7 days a week.


Lifeline provides crisis support services for domestic abuse and family violence. Call 131 114, 24 hours a day, 7 days a week.

MensLine Australia

MensLine Australia provides telephone and online support, information and a referral service. They also provide specialist support to those who use or experience family and domestic violence. Read more about this support on the MensLine Australia website or call 1300 789 978.


moneysmart logoMoneySmart has information to help you make the most of your money. Read the Urgent money help section and Divorce and separation section on the MoneySmart website.

White Ribbon

White Ribbon provides a list of national and state based support organisations which may be of assistance with family and domestic violence.

Page last updated: 27 August 2017