Our role is to help you access payments, and connect you to local support services. We can help you find services you need, like legal and housing support.
To access 24/7 counselling and support call 1800RESPECT on 1800 737 732.
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Social work services
You can talk to one of our social workers. They offer free, private counselling and support and can refer you to other services that may help like:
- family and domestic violence services
- legal services
- emergency accommodation and long term housing support
- financial help
- health services.
To talk to one of our social workers you can:
- call the Employment Services line on 132 850 and ask to speak with one of our social workers - 8 am to 5 pm Monday to Friday
- visit your local service centre to be referred to a social worker
Any information you give us is private. We won’t share this information with anyone without your permission. We’ll only use it to help you find the right services and support. Read more about your right to privacy.
You can authorise someone to deal with us on your behalf. This could be a person or an organisation.
We’ll check if you can get a payment from us, such as:
- income support payments
- Crisis Payment
- collecting child support.
Use our Payment and Service Finder to see if you are eligible for a payment.
If you don’t already have a Centrelink online account via myGov we can help you set one up. An online account is a secure, safe and convenient way to do your business with us.
If you’ve been getting a payment from us for more than 3 months, you may be eligible for an advance payment. This is when we pay you some of your payment in advance. You pay it back fortnightly through your regular payment.
What we might ask for
We may ask for supporting documents to pay you. If you don’t have the documents we ask for, we can still help you. You can contact us and we’ll work with you to find other options.
If you have access to these documents, it’s a good idea to keep them somewhere safe in case you need them quickly.
We may ask you to provide contact details of someone who knows your situation, such as a:
- health professional
- community services worker
- police officer
- family member or close friend
Other information we may ask for could include:
- your contact details, including a safe postal address
- proof of identity for you and your children, such as a passport, driver’s licence, and birth certificates
- a bank account you have secure access to
- your tax file number.