How to access our services

Find where you can access our services following the bushfires.

Disaster payments hotline - phone 180 22 66 Monday to Friday 8am to 8pm and Saturday and Sunday 8am to 5pm.

We have special arrangements in place to help bushfire affected communities. This includes Mobile Service Teams and Mobile Service Centres.

Staff will help you access disaster recovery assistance and payments. They can also help you access Centrelink, Medicare and Child Support services using free self service facilities at these locations.

To ensure the safety of staff and customers, these locations are subject to change at short notice due to weather conditions.

Friday 24 January

New South Wales

Where Address
Batemans Bay Recovery Centre, Soldiers Club
6 Beach Road
Bega Recovery Centre, Bega Valley Civic Centre
Zingel Place
Bermagui Community Centre
Bunga Street
Eden Mobile Service Centre, near the Tourist Information Centre
Mitchell Street - 8.30 am to 4.30 pm
Fishermans Paradise

near the Rural Fire Station

Anglers Parade
Sussex Inlet

RSL Car Park

Jacobs Street
Tomerong

near the School of Arts

Hawken Road
Tumbarumba

RSL Hall

Winton Street
Ulladulla Recovery Centre, Ulladulla Civic Centre
Princes Highway
Wyndham Wyndham Hall
Clarke Street

South Australia

Where Address
Lobethal Recovery Centre, Fabrik Arts & Heritage Building
1 Lobethal Road - 9 am to 5 pm
Kangaroo Island Recovery Centre, Parndana Community Centre
Jubilee Avenue

Victoria

Where Address
Bairnsdale Recovery Centre
near the Library, Service Street
Clifton Creek

Community Hall

Deptford Road
Cobungra

near the Rural Fire Station

Cobungra Road
Corryong Corryong High School
Towong Road
Mallacoota Genoa Road
Omeo Mobile Service Centre, near the courthouse
Day Avenue - 10 am to 3 pm
Tallangatta Memorial Hall
Towong Street

Saturday 25 January

New South Wales

Where Address
Batemans Bay Recovery Centre, Soldiers Club
6 Beach Road
Bega Recovery Centre, Bega Valley Civic Centre
Zingel Place
Cobargo

Cobargo Hall

Cobargo-Bermagui Road
Eden Log Cabin
38-40 Bass Street
Khancoban near the Shopping Complex
Mitchell Avenue
Merimbula Mobile Service Centre, near the Tourist Information Centre
Beach Street - 10 am to 4 pm
Ulladulla

Recovery Centre, Ulladulla Civic Centre
Princes Highway

South Australia

Where Address
Kangaroo Island Recovery Centre, Parndana Community Centre
Jubilee Avenue

Victoria

Where Address
Bairnsdale Recovery Centre
near the Library, Service Street
Bruthen

Mobile Service Centre, near the Mechanics Hall
Main Street - 10 am to 4 pm

Corryong Corryong Information Centre
Hanson Street
Mallacoota TBC
Nowa Nowa Gippsland Lake Complete Health
Community Room, Bridge Street

Sunday 26 January

New South Wales

Where Address
Batemans Bay Recovery Centre, Soldiers Club
6 Beach Road
Bega Recovery Centre, Bega Valley Civic Centre
Zingel Place
Batlow Literary Institute
Pioneer Street
Bermagui Mobile Service Centre, near Dickinson Park
Off Lamont Street - 10 am to 4 pm
Candelo near the Candelo Hall
William Street
Ulladulla Recovery Centre, Ulladulla Civic Centre
Princes Highway

South Australia

Where Address
Kangaroo Island Recovery Centre, Parndana Community Centre
Jubilee Avenue

Victoria

Where Address
Bairnsdale Recovery Centre
near the Library, Service Street
Bright near the Woolworths car park entrance
Gavan Street

Lakes Entrance

Mobile Service Centre, opposite Lakes Toys
The Esplanade - 10 am to 4 pm

Mallacoota TBC

Monday 27 January

New South Wales

Where Address
Batemans Bay Recovery Centre, Soldiers Club
6 Beach Road
Bega Recovery Centre, Bega Valley Civic Centre
Zingel Place
Mogo Mobile Service Centre, near the Rural Fire Service Station
Tomakin Road - 10 am to 3 pm
Ulladulla Recovery Centre, Ulladulla Civic Centre
Princes Highway

Victoria

Where Address
Gelantipy CFA Fire Shed
Saleyard Road
Marlo

Mobile Service Centre, Marlo Hotel car park
Argyle Parade - 10 am to 3 pm

Mallacoota TBC

Office closures

Sometimes our service centres may be closed. You can check our current notices to see which offices are closed.

Social worker support

Our social workers can help if you need to turn to someone for support.

They can help you with:

  • access to mental health support services
  • short term counselling
  • referrals to other support services
  • information.

You can talk to a social worker on 132 850.

Find a payment

You may be eligible to claim disaster assistance. You may also be eligible for other payments and services. Use our Payment and Service Finder to check.

Page last updated: 23 January 2020