If your details change, you need to let us know as soon as you can. This can include your name, address and bank details.
Updating your address or bank details
It’s quick and easy to update your address and bank details online. You can do this any time.
You can update your address and bank account:
- using your Medicare online account through myGov
- using the Express Plus Medicare mobile app
- by phone
- at a service centre.
Make sure we have your correct address and bank details. We need these so we can:
- send you a new Medicare card when your card expires
- put money in your account when you claim a benefit.
If we don’t have the right bank details, we won’t be able to pay your Medicare benefit to you. We may hold your payment until we have your bank account details.
Read more about getting Medicare benefits.
Updating your name, date of birth or gender
To change your name, date of birth or gender on our records, you must visit a service centre.
You’ll need to bring proof of the change, such as a driver’s licence with your new name on it. Check which documents you can use as proof to update your personal details.
After you update your details, we’ll send you a new card if your name has changed.
If you’re Indigenous
If you’re Indigenous and don’t have standard identity documents, you can use a referee instead. You and your referee need to complete the Aboriginal and Torres Strait Islander Medicare enrolment and amendment form. You can find out who can be a referee on the form.
Call the Aboriginal and Torres Strait Islander Access Line if you need help filling out the form.
Updating details when someone has died
If a family member listed on your card dies, you’ll need to let us know. On request, we can reissue a new card.
Find out what else you can do to notify us following a death.