Medicare claiming

If you’ve paid or been billed for medical costs, there’s many ways to claim your Medicare benefit.

We pay all Medicare benefits directly into your bank account. Make sure your bank details are registered with us and make sure you keep them updated.

At the doctor’s

The quickest and easiest way to claim your Medicare benefit is at your doctor’s practice. Ask if they can do this for you.

The practice can send the claim to us through a secure internet connection or through their EFTPOS terminal. We then process the claim and pay your Medicare benefit:

  • directly onto the EFTPOS card you used at the doctor’s, or
  • into the bank account you have registered with us

If your doctor doesn’t offer electronic claiming

You can claim your Medicare benefit:

Express Plus Medicare mobile app

Submit your claim using the Express Plus Medicare mobile app. To use the app, you need a myGov account linked to Medicare.

View our online guide on linking your online account to myGov.

You can claim through the app if:

  • the item is for a service provided to someone on your Medicare card
  • you had the service within the last 2 years, and
  • you haven’t been bulk billed for the service

Medicare online account

You can submit your claim for some items using your Medicare online account through myGov.

Read more about which item numbers you can claim this way.

If you don’t have a Medicare online account, register for one now through myGov.

If you need help with your Medicare online account, read the online account guides.

By mail

If you can’t submit your claim using your Medicare online account or the Express Plus Medicare mobile app you can complete a Medicare Claim form and send it to us. The address is on the form.

Medicare claim forms you submit by mail take us longer to process than claims you submit:

Page last updated: 19 September 2017