Self service

You can do most of your Centrelink, Medicare and Child Support business using our Express Plus mobile apps, online accounts or phone self service.

Soon myGov will be the only way you can access your Centrelink online account. Start using myGov now.

Online accounts

I have a Centrelink online account: Log on

I want to get a Centrelink online account: Register

I want to link my Centrelink online account with myGov: Sign in to myGov

Connect with us

You can use your Express Plus Centrelink mobile app to do your business on the go.
Find out about phone self service and how to register.
What you can do Using myGov to access your Centrelink online account Using Express Plus Centrelink app on your mobile device Using Centrelink phone self service Additional information
Access electronic messaging and online letters Yes Yes  

Read more about:

Access details about your past and future payments Yes Yes Yes
136 240
 
Access your Working Credit and Work Bonus balance, or Income Bank details Yes   Yes
136 240

Read more about:

Apply for an advance payment Yes Yes Yes
136 240
Read more about advance payment
Check the balance of your BasicsCard Yes   Yes
1800 057 111
Read more about the BasicsCard and the online BasicsCard balance enquiry service
Claim Centrelink payments Yes Yes   Use our Payment and Service Finder to explore options
Complete your Rent Assistance review Yes Yes Yes
136 240
Read more about Rent Assistance
Manage your Centrepay or tax deductions Yes   Yes
136 240
Read more about Centrepay
Report your employment income or confirm you’re meeting requirements Yes Yes Yes
133 276
(13 EARN)
Read more about how to report income for Centrelink payments
Request a replacement concession card Yes   Yes
136 240
Read more about concession and health care cards
Request documents Yes Yes Yes
136 240
Read more about requesting a document
Submit documents Yes Yes   Read more about submitting your documents online
Tell us your plans to travel outside Australia Yes     Read more about payments while outside Australia

Track your claim for some payments

Yes Yes    
Update your family income estimate Yes Yes Yes
136 240
Read more about your family income estimate
Update your personal details and report change of circumstances Yes Yes Yes
136 240
Read more about changes of circumstances
Update your work status if you get Youth Allowance as a student or Austudy Yes Yes    

Medicare

Online accounts

I have a Medicare online account linked to myGov: Sign in to myGov

I want to get a Medicare online account using myGov: Create a myGov account

Read more about Medicare online accounts, including how to register and access your account through myGov.

Connect with us

On the go? Read more about the Express Plus Medicare mobile app, including how to download and configure the app.

What you can do Using myGov to access your Medicare online account Using Express Plus Medicare app on your mobile device Additional information

Access Vault to:

  • store digital copies of uploaded documents and receipts
  • view saved statements
  • create and view appointments using the calendar
  Yes  
Confirm eligibility and entitlement balance for the Child Dental Benefits Schedule Yes   Read more about the Child Dental Benefits Schedule
Submit Medicare claims for some services Yes Yes Read more about submitting a Medicare claim online
Request a replacement or spare Medicare card Yes Yes Read more about a Medicare card
Update your bank account details Yes Yes  
Update your personal details Yes Yes  
View a digital copy of your Medicare card   Yes  
View and update your Individual Healthcare Identifier number and alternative names Yes   Read more about the Healthcare Identifiers Service

View, download and print:

  • Medicare claims history
  • organ donor registration details
Yes   Read more about the Australian Organ Donor Register

View, download and print:

  • Medicare Safety Net balance
  • Immunisation history statement
Yes Yes

Read more about:

View your Care Plan access history Yes    
View your Individual Healthcare Identifier number history Yes   Read more about the Healthcare Identifiers Service

Child Support

Online accounts

I have a Child Support online account linked to myGov: Sign in to myGov

I want to get a Child Support online account using myGov: Create a myGov account

Read more about Child Support online accounts, including how to register and access your account through myGov.

Connect with us

On the go? Read more about the Express Plus Child Support mobile app.

Telephone info service

The Child Support Info Service can provide you with details about your Child Support account at any time.

The service can be accessed 24 hours a day, 7 days a week.

Read more about the Child Support Info Service, including how to register.

What you can do Using myGov to access your Child Support account Using Express Plus Child Support app on your mobile device Using Child Support Info Service Additional information
Access your history of payments made and received Yes Yes Yes Read more about the Child Support Info Service where you can access a history of your payments
Apply for a child support assessment Yes     Use the Child Support Estimator to calculate your child support payment
Check the total child support amount owing Yes Yes   Read more about overdue child support payments
Check when your payments are due and how much you will get Yes Yes   Use the Child Support Estimator to calculate your child support payment
Send and receive secure messages including attachments Yes      
Tell us about a direct payment you have made or received Yes     Read more about making and receiving child support payments
Tell us about changes in care arrangements for your children Yes Yes   Read more about Change of circumstances that affect your child support
Tell us about changes to your income Yes Yes   Read more about Change of circumstances that affect your child support
View and print most of your letters Yes Yes   Read more about Child Support online accounts
Update your personal details Yes Yes   Read more about Change of circumstances that affect your child support
Make child support payments   Yes    

Service availability and changes

You can find out if any of our services are unavailable by going to customer service changes.

Centrelink online accounts and the Express Plus Centrelink and Express Plus Lite mobile apps are available 24/7.

Medicare online accounts and the Express Plus Medicare mobile app are available 24/7.

Child Support online account and the Express Plus Child Support mobile app are usually available 24/7. We do maintenance work which means these services are not available for up to 15 minutes between 2 am and 5 am AEST each day.

We also have regular scheduled maintenance that we’ll tell you about in advance.

Other options

Service centre, Agent, or Access Point

If you don’t have a computer at home, you can use a self service terminal at one of our service centres. Our Agents and Access Points also have self service facilities to help you conduct your business with us in rural, regional and remote Australia.

Call charges

From your home phone to:

  • 13 numbers from anywhere in Australia - cost of a local call, but may vary with service provider
  • 1800 numbers Freecall™ - free

Calls from mobile and public phones may cost more.

Page last updated: 15 September 2017