Pay for access to information using Government EasyPay
You can pay for charges relating to a Freedom of Information (FOI) request or Subpoena Conduct Money online using the Government EasyPay service.
Before you start
Before using this service you should consider what is the most appropriate and cost effective payment option for you. If it’s not using the Government EasyPay service, send us an email to ask us for information about another way to make the payment. Email the:
The Subpoena Team and the FOI Team will manage their requests separately. You’ll need to email the correct team in relation to your matter.
Payment value and card payment fee
We accept Visa, MasterCard or debit card payments made online for FOI charges or Subpoena Conduct Money.
You’ll need to pay a minimum payment of $10.00 to use this service.
A card payment fee doesn’t apply to transactions made using this service.
When you make a payment using the Government EasyPay service you’ll get a receipt. It will identify the payment amount. Your credit or debit card statement will display Dpt Human Services as the details of your payment using EasyPay.
Government EasyPay service processing times
Government EasyPay is available 24 hours, 7 days a week. It will take approximately 24 to 48 hours for us to credit your payment to your account. This could be longer on weekends and applicable public holidays. We’ll process your payment on the next business day if you make a payment:
- after 6 pm Australian EST
- on weekends, or
- on applicable public holidays
We’ll process your FOI request in accordance with legislative timeframes once we’ve received your payment. Email the FOI Team once you have made a payment using EasyPay.
You should pay the Subpoena Conduct Money before you serve the subpoena on the department. Email the subpoena team if we haven’t issued you or your organisation with a subpoena reference number.
Unavailability of the service
There may be times when the Government EasyPay service isn’t available. This is usually due to unforeseen technical issues. If you need to make a payment during this period, please email the:
- FOI Team for FOI charges, or
- Subpoena Team for Subpoenas or to ask us for information about another way to make the payment
If you believe you’ve made an incorrect payment, or have made an overpayment and we should refund you, please email the:
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Page last updated: 14 May 2019