Annual Report 2015-16

Appendix K - Correction of errors in the department's 2014-15 report - Annual Report 2015-16

Page 20

The reference to 53,607 of new claims for Carer Payment is incorrect. This should read 53,593.

The reference to 101,021 of new claims for Carer Allowance is incorrect. This should read 100,399.

Page 29

The reference to $20.4 billion of Medicare paid in benefits is incorrect. This should read $20.5 billion.

Page 133

The reference to 472 suspected breaches of Code of Conduct should read 246.

Pages 144-145

Summary of customer feedback about the department

The reference to 5,299 Centrelink compliments in 2014-15 is incorrect. This should read 5,297.

The reference to 1,178 Centrelink suggestions in 2014-15 is incorrect. This should read 1,174 (percentage change from 2013-14 is -11.5).

The reference to 62,691 Centrelink complaints in 2014-15 is incorrect. This should read 61,264 (percentage change from 2013-14 is +16.1).

The reference to 11,457 Medicare complaints in 2014-15 is incorrect. This should read 11,383 (percentage change from 2013-14 is -2.6).

The number of customer feedback contacts about Centrelink services was reported as 69,168. This is incorrect and should read 67,735.

The number of customer feedback contacts about Medicare services was reported as 12,364. This is incorrect and should read 12,290.

Page last updated: 27 August 2017