Responsible for supporting the Minister for Human Services in the delivery of portfolio responsibilities and the development of strategic policy advice. The Secretary provides strategic oversight, leadership and management of the department, ensuring the collaborative implementation and delivery of government policy and programs and fostering a whole of government approach to service delivery. The Secretary is also responsible for managing key stakeholder relationships and contributing to the stewardship of the Australian Public Service.
Deputy Secretary, Payments Reform
Responsible for leading the department’s welfare payments transformation agenda, including the design and implementation of a business model for welfare payments and the development of new information and ICT systems.
Deputy Secretary, Service Delivery Operations
Responsible for the effective operation of the department’s face-to-face service centres delivering Medicare, Child Support and Centrelink services as well as phone and processing smart centres for Child Support and Centrelink services. The Deputy Secretary is also responsible for coordinating the department’s response to emergencies, and for developing and delivering the department’s Indigenous and multicultural servicing strategies. The Deputy Secretary is appointed as the Chief Executive Centrelink, under paragraph 7(2)(b) of the Human Services (Centrelink) Act 1997.
Deputy Secretary, Integrity and Information
Responsible for the administration of the department’s fraud and compliance risk programs which are aimed at maintaining the integrity of outlays in relation to social welfare and Medicare public claims. The Deputy Secretary is also responsible for the efficient and effective administration of the department’s strategic information data holdings and associated analysis.
Deputy Secretary, Programme Design
Responsible for providing leadership and management of a range of welfare-related programs delivered by the department on behalf of DSS, the Department of Employment, and the Department of Education and Training (DET), among other policy departments. The group has expertise in policy interpretation, program design and project management that achieves alignment between policy intent and program outcomes.
Deputy Secretary, Enabling Services
Responsible for leading audit activities, community engagement, legal, and whole of government coordination of the department.
Deputy Secretary, Health and Aged Care
Responsible for the administration and delivery of new and existing programs for the Department of Health, and other agencies. The Deputy Secretary is appointed as the Chief Executive Medicare under paragraph 4(2)(b) of the Human Services (Medicare) Act 1973.
Deputy Secretary, Shared Services
Responsible for leading the human resources strategies and services, procurement, property and security, portfolio program and project management, and contract and advisory services to the department. The Deputy Secretary is also responsible for the development of shared services capability within the department and for a range of Australian Government departments.
Chief Information Officer
Responsible for the development and delivery of the department’s ICT capability.
Organisational chart at 30 June 2017 (accessible version)