Annual Report 2016-17


Administered items

Revenues, expenses, assets and liabilities that the government controls, but which an agency or authority manages on the government’s behalf.


Appropriation that consists of funding managed on behalf of the Commonwealth. This funding is not at the discretion of the entity and any unspent appropriation is returned to the Consolidated Revenue Fund at the end of the financial year. An administered item is a component of an administered program.

Claims finalised

Claims finalised means claims that are granted or rejected.

Commonwealth procurement rules

The Commonwealth Procurement Rules establish the core procurement policy framework and articulate the government’s expectations for government agencies and their officials when performing duties related to procurement.

Corporate governance

The process by which agencies are directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.

Corporate plan

The aim of the corporate plan is to outline the strategies the department will follow to achieve its objectives and how the department will measure success. The department reports on the performance measures contained in the corporate plan in annual reports and updates the plan every year.


Web-based training is anywhere, any-time instruction delivered over the internet or a corporate intranet to browser-equipped learners.

Mobile apps

A mobile app is a software application designed to run on smartphones, tablet computers and other mobile devices. Usually, they are downloaded from a platform to a target device, such as an iPhone, Android phone or Windows Phone, tablets such as iPads, and laptops or desktops.

Online services

These provide users with a wide variety of data transmitted over telecommunications lines, that is, via the internet. The department offers a range of online services to recipients and other subscribers, such as doctors. The department’s online services include sending electronic messages and online letters, accepting payment and benefit claims and low income card renewals online and offering health professionals secure access to Medicare electronic services.


An outcome is the intended result, consequence or effect of government actions on the Australian community.

Policy departments

Australian Government policy departments are responsible for developing and implementing policies and programs for the Australian community. The department delivers payments and services on behalf of a number of Australian Government policy departments and agencies.

Portfolio Additional Estimates Statements

Statements that inform senators, members of Parliament, government departments and agencies, and the public, of changes to the proposed allocation of resources to government outcomes since the Budget.

Portfolio Budget Statements

Budget-related statements which explain how money included in the Appropriation Bills (Budget Bills) are proposed to be spent.


Activity that delivers benefits, services or transfer payments to individuals, industry and/or the community as a whole, with the aim of achieving the intended result specified in an outcome statement.

Protected industrial action

Employees and employers can only take protected industrial action when they are negotiating on a proposed enterprise agreement. The industrial action can legally be taken when bargaining for the agreement is unsuccessful. The Fair Work Commission must order a protected action ballot to authorise the industrial action.

Service transformation

To achieve the goal of ‘excellence in the provision of government services’ the department is always looking for new ways to transform service delivery. The department’s approach is collaborative and wide-ranging and includes fundamental reviews of business processes and the way the department manages work, as well as implementing new approaches and technologies in interactions with recipients.

Smart centres

Smart centres are virtual centres located within the department, which carry out telephony and processing work. In practical terms smart centres mean recipients have better experiences, more personalised phone calls from staff, and access to department-wide assistance tailored to their individual circumstances.


Telephony is the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used to refer to computer hardware, software, and computer network systems that carry out functions traditionally performed by telephone equipment.

Abbreviations and acronyms

AAT Administrative Appeals Tribunal
ABN Australian Business Number
AC Assistant Commissioner
ACC Australian Crime Commission
ACIC Australian Criminal Intelligence Commission
ACPA Australian Community Pharmacy Authority

Australian Digital Health Agency

AFP Australian Federal Police
A/g Acting
AGDRP Australian Government Disaster Recovery Payment
AGIL Australian Government Indigenous Locations
AIS Aboriginal Interpreting Service
AM Member of the Order of Australia
ANAO Australian National Audit Office
AO Officer of the Order of Australia
APS Australian Public Service
ARO Authorised Review Officer
AS/NZS Australian Standard/New Zealand Standard
ATO Australian Taxation Office
AUSTRAC Australian Transaction Reports Analysis Centre
AVTOP Australian Victim of Terrorism Overseas Payment
BS British Standard
CALD culturally and linguistically diverse
CC Chief Counsel
CDO Chief Digital Officer
CDPP Commonwealth Director of Public Prosecutions
CEO Community Engagement Officer
CFO Chief Financial Officer
CIO Chief Information Officer
CPRs Commonwealth Procurement Rules
CSC Conspicuous Service Cross
CTO Chief Technology Officer
Defence Department of Defence
DET Department of Education and Training
DIBP Department of Immigration and Border Protection
DMA Data Matching Agency
DMP Act Data-matching Program (Assistance and Tax) Act 1990
DRA Disaster Recovery Allowance
DSP Disability Support Pension
DSS Department of Social Services
DTA Digital Transformation Agency
DVA Department of Veterans’ Affairs
ECLIPSE Electronic Claim Lodgement and Information Processing Service Environment
EDI Electronic Data Interchange
EFT Electronic Funds Transfer
EFTPOS Electronic Funds Transfer Point of Sale
EIM Employment Income Matching
EMS environmental management system
ESAt Employment Services Assessment
ESD ecologically sustainable development
FHA Farm Household Allowance
FIS Financial Information Service
FOI Freedom of Information
FOI Act Freedom of Information Act 1982
FTB Family Tax Benefit
FTE full-time equivalent
GC General Counsel
GM General Manager
GP general practitioner
GST goods and services tax
Hon. Honourable
HPE Hewlett Packard Enterprise
HPOS Health Professional Online Services
ICT information and communications technology
IPS Information Publication Scheme
IPSM Indigenous Programme Support Managers
ISO International Organisation for Standardisation
ISOs Indigenous Service Officers
JCA Job Capacity Assessment
KIS Kimberley Interpreter Service
LGBTI Lesbian, Gay, Bisexual, Transgender and Intersex
MBS Medicare Benefits Schedule
MP Member of Parliament
MSO Multicultural Service Officer
NA not applicable
NABERS National Australian Built Environment Rating System
NAIDOC National Aboriginal and Islander Day Observance Committee
NASH National Authentication Solution for Health
NDIA National Disability Insurance Agency
NDIS National Disability Insurance Scheme
NECCSC National Emergency Call Centre Surge Capability
NIC National Indigenous Coalition
NM National Manager
NSSRN National Social Security Rights Network
OAIC Office of the Australian Information Commissioner
PAES Portfolio Additional Estimates Statements
PBS Pharmaceutical Benefits Scheme
PCs personal computers
PGPA Act Public Governance, Performance and Accountability Act 2013
PGPA Rule Public Governance, Performance and Accountability Rule 2014
PIP Practice Incentives Program
PKI Public Key Infrastructure
PM&C Department of the Prime Minister and Cabinet
PRODA Provider Digital Access
PSM Public Service Medal
PSTP Public Sector Training Package
RAP Reconciliation Action Plan
RPBS Repatriation Pharmaceutical Benefits Scheme
SES Senior Executive Service
SIP Service Incentive Payment
SL Service Leader
SMEs small and medium enterprises
SMS short message service
SMTP Simple Mail Transfer Protocol
SSAT Social Security Appeals Tribunal
TFN Tax File Number
TTW Transition to Work
WPIT Welfare Payment Infrastructure Transformation
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Page last updated: 16 October 2018