Revenues, expenses, assets and liabilities that the government controls, but which an agency or authority manages on the government’s behalf.
Appropriation that consists of funding managed on behalf of the Commonwealth. This funding is not at the discretion of the entity and any unspent appropriation is returned to the Consolidated Revenue Fund at the end of the financial year. An administered item is a component of an administered program.
Claims finalised means claims that are granted or rejected.
Commonwealth procurement rules
The Commonwealth Procurement Rules establish the core procurement policy framework and articulate the government’s expectations for government agencies and their officials when performing duties related to procurement.
The process by which agencies are directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.
The aim of the corporate plan is to outline the strategies the department will follow to achieve its objectives and how the department will measure success. The department reports on the performance measures contained in the corporate plan in annual reports and updates the plan every year.
Web-based training is anywhere, any-time instruction delivered over the internet or a corporate intranet to browser-equipped learners.
A mobile app is a software application designed to run on smartphones, tablet computers and other mobile devices. Usually, they are downloaded from a platform to a target device, such as an iPhone, Android phone or Windows Phone, tablets such as iPads, and laptops or desktops.
These provide users with a wide variety of data transmitted over telecommunications lines, that is, via the internet. The department offers a range of online services to recipients and other subscribers, such as doctors. The department’s online services include sending electronic messages and online letters, accepting payment and benefit claims and low income card renewals online and offering health professionals secure access to Medicare electronic services.
An outcome is the intended result, consequence or effect of government actions on the Australian community.
Australian Government policy departments are responsible for developing and implementing policies and programs for the Australian community. The department delivers payments and services on behalf of a number of Australian Government policy departments and agencies.
Portfolio Additional Estimates Statements
Statements that inform senators, members of Parliament, government departments and agencies, and the public, of changes to the proposed allocation of resources to government outcomes since the Budget.
Portfolio Budget Statements
Budget-related statements which explain how money included in the Appropriation Bills (Budget Bills) are proposed to be spent.
Activity that delivers benefits, services or transfer payments to individuals, industry and/or the community as a whole, with the aim of achieving the intended result specified in an outcome statement.
Protected industrial action
Employees and employers can only take protected industrial action when they are negotiating on a proposed enterprise agreement. The industrial action can legally be taken when bargaining for the agreement is unsuccessful. The Fair Work Commission must order a protected action ballot to authorise the industrial action.
To achieve the goal of ‘excellence in the provision of government services’ the department is always looking for new ways to transform service delivery. The department’s approach is collaborative and wide-ranging and includes fundamental reviews of business processes and the way the department manages work, as well as implementing new approaches and technologies in interactions with recipients.
Smart centres are virtual centres located within the department, which carry out telephony and processing work. In practical terms smart centres mean recipients have better experiences, more personalised phone calls from staff, and access to department-wide assistance tailored to their individual circumstances.
Telephony is the construction or operation of telephones and telephonic systems and as a system of telecommunications in which telephonic equipment is employed in the transmission of speech or other sound between points, with or without the use of wires. The term is also used to refer to computer hardware, software, and computer network systems that carry out functions traditionally performed by telephone equipment.
Abbreviations and acronyms
|AAT||Administrative Appeals Tribunal|
|ABN||Australian Business Number|
|ACC||Australian Crime Commission|
|ACIC||Australian Criminal Intelligence Commission|
|ACPA||Australian Community Pharmacy Authority|
Australian Digital Health Agency
|AFP||Australian Federal Police|
|AGDRP||Australian Government Disaster Recovery Payment|
|AGIL||Australian Government Indigenous Locations|
|AIS||Aboriginal Interpreting Service|
|AM||Member of the Order of Australia|
|ANAO||Australian National Audit Office|
|AO||Officer of the Order of Australia|
|APS||Australian Public Service|
|ARO||Authorised Review Officer|
|AS/NZS||Australian Standard/New Zealand Standard|
|ATO||Australian Taxation Office|
|AUSTRAC||Australian Transaction Reports Analysis Centre|
|AVTOP||Australian Victim of Terrorism Overseas Payment|
|CALD||culturally and linguistically diverse|
|CDO||Chief Digital Officer|
|CDPP||Commonwealth Director of Public Prosecutions|
|CEO||Community Engagement Officer|
|CFO||Chief Financial Officer|
|CIO||Chief Information Officer|
|CPRs||Commonwealth Procurement Rules|
|CSC||Conspicuous Service Cross|
|CTO||Chief Technology Officer|
|Defence||Department of Defence|
|DET||Department of Education and Training|
|DIBP||Department of Immigration and Border Protection|
|DMA||Data Matching Agency|
|DMP Act||Data-matching Program (Assistance and Tax) Act 1990|
|DRA||Disaster Recovery Allowance|
|DSP||Disability Support Pension|
|DSS||Department of Social Services|
|DTA||Digital Transformation Agency|
|DVA||Department of Veterans’ Affairs|
|ECLIPSE||Electronic Claim Lodgement and Information Processing Service Environment|
|EDI||Electronic Data Interchange|
|EFT||Electronic Funds Transfer|
|EFTPOS||Electronic Funds Transfer Point of Sale|
|EIM||Employment Income Matching|
|EMS||environmental management system|
|ESAt||Employment Services Assessment|
|ESD||ecologically sustainable development|
|FHA||Farm Household Allowance|
|FIS||Financial Information Service|
|FOI||Freedom of Information|
|FOI Act||Freedom of Information Act 1982|
|FTB||Family Tax Benefit|
|GST||goods and services tax|
|HPE||Hewlett Packard Enterprise|
|HPOS||Health Professional Online Services|
|ICT||information and communications technology|
|IPS||Information Publication Scheme|
|IPSM||Indigenous Programme Support Managers|
|ISO||International Organisation for Standardisation|
|ISOs||Indigenous Service Officers|
|JCA||Job Capacity Assessment|
|KIS||Kimberley Interpreter Service|
|LGBTI||Lesbian, Gay, Bisexual, Transgender and Intersex|
|MBS||Medicare Benefits Schedule|
|MP||Member of Parliament|
|MSO||Multicultural Service Officer|
|NABERS||National Australian Built Environment Rating System|
|NAIDOC||National Aboriginal and Islander Day Observance Committee|
|NASH||National Authentication Solution for Health|
|NDIA||National Disability Insurance Agency|
|NDIS||National Disability Insurance Scheme|
|NECCSC||National Emergency Call Centre Surge Capability|
|NIC||National Indigenous Coalition|
|NSSRN||National Social Security Rights Network|
|OAIC||Office of the Australian Information Commissioner|
|PAES||Portfolio Additional Estimates Statements|
|PBS||Pharmaceutical Benefits Scheme|
|PGPA Act||Public Governance, Performance and Accountability Act 2013|
|PGPA Rule||Public Governance, Performance and Accountability Rule 2014|
|PIP||Practice Incentives Program|
|PKI||Public Key Infrastructure|
|PM&C||Department of the Prime Minister and Cabinet|
|PRODA||Provider Digital Access|
|PSM||Public Service Medal|
|PSTP||Public Sector Training Package|
|RAP||Reconciliation Action Plan|
|RPBS||Repatriation Pharmaceutical Benefits Scheme|
|SES||Senior Executive Service|
|SIP||Service Incentive Payment|
|SMEs||small and medium enterprises|
|SMS||short message service|
|SMTP||Simple Mail Transfer Protocol|
|SSAT||Social Security Appeals Tribunal|
|TFN||Tax File Number|
|TTW||Transition to Work|
|WPIT||Welfare Payment Infrastructure Transformation|