The department met 29 of its 36 performance measures in 2017–18 through the delivery of its social security and welfare, health, and child support programs.
Annual Performance Statement 2017–18
Statement of Preparation
I, Renée Leon PSM, as the accountable authority of the Department of Human Services, present the 2017–18 annual performance statement of the Department of Human Services, as required under paragraph 39(1)(a) of the Public Governance, Performance and Accountability Act 2013 (PGPA Act).
In my opinion, the 2017–18 annual performance statement is based on properly maintained records, accurately reflects the performance of the department, and complies with subsection 39(2) of the PGPA Act.
The department’s purpose
The purpose stated in the 2017–18 Corporate Plan was:
The department delivers payments and associated services on behalf of partner agencies, and provides related advice to government on social welfare, health and child support service delivery policy.
The department delivers payments to the community on behalf of the Australian Government either directly via face-to-face and telephone or through digital channels. A key aim of the department is to deliver digital services that support individuals, families and communities to be self-sufficient and manage their own affairs.
The text of Outcome 1 has remained consistent across 2017–18 in the Appropriation Acts and in the Portfolio Budget Statements 2017–18 Budget Related Paper No. 1.15B as follows:
Support individuals, families and communities to achieve greater self-sufficiency; through the delivery of policy advice and high quality accessible social, health and child support services and other payments; and support providers and businesses through convenient and efficient service delivery.