Management and accountability.
Fraud and risk certification
The department’s Fraud Control Plan provides assurance that the department is managing its identified fraud risks appropriately.
The department collects data to help determine people’s eligibility for social security and welfare services and for health‑related services and payments.
To protect the privacy of customers and staff, the department has comprehensive processes to protect personal information.
The department pays compensation to customers when the department is legally liable to pay it or under the Scheme for Compensation for Detriment caused by Defective Administration.
Corporate governance structures and processes
For the department to deliver outcomes in controlled, transparent and accountable ways, strong governance is essential.
In 2017–18 the ANAO tabled five performance audit reports involving the department and made a total of one recommendation to the department.
Management of human resources
The department aligns its business and workforce planning strategies to meet current requirements and to plan for the future workforce.
As at 30 June 2018 the department leased 423 commercial properties, covering 772,779 square metres.
The department conducts procurement activities in accordance with the Commonwealth Procurement Rules (CPRs).
The department is responsible for delivering payments and services on behalf of a wide range of Australian Government agencies.
Information about Management and Accountability.