The Secretary of the department.
Appropriation that consists of funding managed on behalf of the Commonwealth. This funding is not at the discretion of the entity and any unspent appropriation is returned to the Consolidated Revenue Fund at the end of the financial year. An administered item is a component of an administered program.
An amount of public money parliament authorises for spending for a particular purpose.
The Australian Government’s web-based procurement system, which provides centralised access to all publicly available approaches to market, multi-use lists, annual procurement plans and reported contracts.
Claims that are granted or rejected.
Commonwealth procurement rules
Whole-of-government rules that establish the core procurement policy framework and articulate the government’s expectations for government agencies and their officials when performing duties related to procurement.
The process by which an agency is directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.
An outline of the strategies the department will follow to achieve its objectives and how the department will measure success. The department reports on the performance measures contained in the corporate plan in annual reports, and updates the plan every year.
Web-based training: anywhere, any-time instruction delivered over the internet or a corporate intranet to browser-equipped learners.
A software application designed to run on smartphones, tablet computers and other mobile devices. Usually, they are downloaded from a platform to a target device such as an iPhone, Android phone or Windows phone; an iPad or other tablet; and a laptop or desktop computer.
Web-based services that provide users with a wide variety of data transmitted over telecommunications lines. The department offers a range of online services to recipients and other subscribers, such as doctors. The department’s online services include sending electronic messages and online letters, accepting payment and benefit claims, handling Low Income Card renewals and offering health professionals secure access to Medicare electronic services.
The intended result, consequence or effect of government actions on the Australian community.
Australian Government departments that are responsible for developing and implementing policies and programs for the Australian community. The department delivers payments and services on behalf of a number of Australian Government policy departments and agencies.
Portfolio Additional Estimates Statements
Statements that inform senators, members of parliament, government departments and agencies, and the public, of changes to the proposed allocation of resources to government outcomes since the Budget.
Portfolio Budget Statements
Budget-related statements which explain how the government intends to spend the money included in the Appropriation Bills (Budget Bills).
An activity that delivers benefits, services or transfer payments to individuals, industry and/or the community as a whole, with the aim of achieving the intended result specified in an outcome statement.
To achieve the goal of ‘excellence in the provision of government services’ the department is always looking for new ways to transform service delivery. The department’s approach is collaborative and wide-ranging and includes fundamental reviews of business processes and the way the department manages work, as well as implementing new approaches and technologies in interactions with recipients.
Virtual centres located within the department which carry out telephony and processing work. In practical terms smart centres mean recipients have better experiences, more personalised phone calls from staff, and access to department‑wide assistance tailored to their individual circumstances.
The construction or operation of telephones and telephonic systems. The term is also used to refer to computer hardware, software, and computer network systems that carry out functions traditionally performed by telephone equipment.
A method of confirming identity to provide increased security for customers’ myGov accounts. For a customer to authenticate their identity they must provide something they know (username and password) and something they have (a mobile number to which one-time access passwords can be texted).
Abbreviations and acronyms
|AAT||Administrative Appeals Tribunal|
|ABS||Australian Bureau of Statistics|
|ACIC||Australian Criminal Intelligence Commission|
Australian Digital Health Agency
|AEC||Australian Electoral Commission|
|AFP||Australian Federal Police|
|AGDRP||Australian Government Disaster Recovery Payment|
|AGIL||Australian Government Indigenous Locations|
|AIC||Assistance for Isolated Children Scheme|
|AIR||Australian Immunisation Register|
|AIWA||Aboriginal Interpreting Western Australia|
|ANAO||Australian National Audit Office|
|APS||Australian Public Service|
|ARO||Authorised Review Officer|
|AS/NZS||Australian Standard/New Zealand Standard|
|ATO||Australian Taxation Office|
|AUSTRAC||Australian Transaction Reports Analysis Centre|
|AVTOP||Australian Victim of Terrorism Overseas Payment|
|CALD||culturally and linguistically diverse|
|CCXO||Chief Citizen Experience Officer|
|CDPP||Commonwealth Director of Public Prosecutions|
|CEO||Community Engagement Officer|
|CMBO||Claim Medicare Benefits Online|
|CPRs||Commonwealth Procurement Rules|
|DHCAS||Disaster Health Care Assistance Scheme|
|DMA||Data Matching Agency|
|DMP Act||Data-matching Program (Assistance and Tax) Act 1990|
|DPO||Departure Prohibition Order|
|DRA||Disaster Recovery Allowance|
|DSP||Disability Support Pension|
|DSS||Department of Social Services|
|DTA||Digital Transformation Agency|
|DVA||Department of Veterans’ Affairs|
|ECLIPSE||Electronic Claim Lodgement and Information Processing Service Environment|
|EDI||Electronic Data Interchange|
|EFT||Electronic Funds Transfer|
|ESAt||Employment Services Assessment|
|ESD||ecologically sustainable development|
|FIS||Financial Information Service|
|FOI||Freedom of Information|
|FOI Act||Freedom of Information Act 1982|
|GPRIP||General Practice Rural Incentives Program|
|HI Service||Healthcare Identifiers Service|
|HPAU||Health Professional Advisory Unit|
|HPOS||Health Professional Online Services|
|HSP||Humanitarian Settlement Program|
|IAP||Indigenous Apprenticeships Programme|
|IBNR||Incurred But Not Reported|
|ICT||information and communications technology|
|IHI||Indigenous Health Incentive|
|IPS||Information Publication Scheme|
|ISO||Indigenous Service Officer|
|ISTQB||International Software Testing Qualifications Board|
|ISR||Income Stream Review|
|ISS||Indigenous Servicing Strategy 2018–22|
|JCA||Job Capacity Assessment|
|JCPAA||Joint Committee of Public Accounts and Audit|
|LGBTI||lesbian, gay, bisexual, transgender and intersex|
|MBS||Medicare Benefits Schedule|
|MP||Member of Parliament|
|MSO||Multicultural Service Officer|
|MYEFO||Mid-Year Fiscal and Economic Outlook|
|NABERS||National Australian Built Environment Rating System|
|NAIDOC||National Aboriginal and Islander Day Observance Committee|
|NASH||National Authentication Solution for Health|
|NDIA||National Disability Insurance Agency|
|NDIS||National Disability Insurance Scheme|
|NECCSC||National Emergency Call Centre Surge Capability|
|NIC||National Indigenous Coalition|
|NIP||National Immunisation Progra|
|NSSRN||National Social Security Rights Network|
|OAIC||Office of the Australian Information Commissioner|
|PBS||Pharmaceutical Benefits Scheme|
|PCC||Pensioner Concession Card|
|PGPA Act||Public Governance, Performance and Accountability Act 2013|
|PIN||personal identification number|
|PIP||Practice Incentives Program|
|PKI||Public Key Infrastructure|
|PRODA||Provider Digital Access|
|PROFORMA||Professional Forms Automation|
|PSM||Public Service Medal|
|PSTP||Public Sector Training Package|
|RAP||Reconciliation Action Plan|
|RICE||Remote ICT Capability Enhancement|
|RPBS||Repatriation Pharmaceutical Benefits Scheme|
|RPGP||Rural Procedural Grants Program|
|SAF||Small APRA Superannuation Fund|
|SAFe||Scaled Agile Framework|
|SEAM||School Enrolment and Attendance Measure|
|SES||Senior Executive Service|
|SIP||Service Incentive Payment|
|SMEs||small and medium enterprises|
|SMS||short message service|
|SMSF||Self-Managed Super Fund|
|SMTP||Electronic Data Interchange transmitted by Simple Mail Transfer Protocol|
|START||Student Transformation Agile Release Train|
|STEM||science, technology, engineering and mathematics|
|STRC||Short Term Restorative Care|
|WPIT||Welfare Payment Infrastructure Transformation|