Accountable authority

The Secretary of the department.

Administered items

Appropriation that consists of funding managed on behalf of the Commonwealth. This funding is not at the discretion of the entity and any unspent appropriation is returned to the Consolidated Revenue Fund at the end of the financial year. An administered item is a component of an administered program.


An amount of public money parliament authorises for spending for a particular purpose.


The Australian Government’s web-based procurement system, which provides centralised access to all publicly available approaches to market, multi-use lists, annual procurement plans and reported contracts.

Claims finalised

Claims that are granted or rejected.

Commonwealth procurement rules

Whole-of-government rules that establish the core procurement policy framework and articulate the government’s expectations for government agencies and their officials when performing duties related to procurement.

Corporate governance

The process by which an agency is directed and controlled. It is generally understood to encompass authority, accountability, stewardship, leadership, direction and control.

Corporate plan

An outline of the strategies the department will follow to achieve its objectives and how the department will measure success. The department reports on the performance measures contained in the corporate plan in annual reports, and updates the plan every year.


Web-based training: anywhere, any-time instruction delivered over the internet or a corporate intranet to browser-equipped learners.

Mobile app

A software application designed to run on smartphones, tablet computers and other mobile devices. Usually, they are downloaded from a platform to a target device such as an iPhone, Android phone or Windows phone; an iPad or other tablet; and a laptop or desktop computer.

Online services

Web-based services that provide users with a wide variety of data transmitted over telecommunications lines. The department offers a range of online services to recipients and other subscribers, such as doctors. The department’s online services include sending electronic messages and online letters, accepting payment and benefit claims, handling Low Income Card renewals and offering health professionals secure access to Medicare electronic services.


The intended result, consequence or effect of government actions on the Australian community.

Policy departments

Australian Government departments that are responsible for developing and implementing policies and programs for the Australian community. The department delivers payments and services on behalf of a number of Australian Government policy departments and agencies.

Portfolio Additional Estimates Statements

Statements that inform senators, members of parliament, government departments and agencies, and the public, of changes to the proposed allocation of resources to government outcomes since the Budget.

Portfolio Budget Statements

Budget-related statements which explain how the government intends to spend the money included in the Appropriation Bills (Budget Bills).


An activity that delivers benefits, services or transfer payments to individuals, industry and/or the community as a whole, with the aim of achieving the intended result specified in an outcome statement.

Service transformation

To achieve the goal of ‘excellence in the provision of government services’ the department is always looking for new ways to transform service delivery. The department’s approach is collaborative and wide-ranging and includes fundamental reviews of business processes and the way the department manages work, as well as implementing new approaches and technologies in interactions with recipients.

Smart centres

Virtual centres located within the department which carry out telephony and processing work. In practical terms smart centres mean recipients have better experiences, more personalised phone calls from staff, and access to department‑wide assistance tailored to their individual circumstances.


The construction or operation of telephones and telephonic systems. The term is also used to refer to computer hardware, software, and computer network systems that carry out functions traditionally performed by telephone equipment.

Two-Factor Authentication

A method of confirming identity to provide increased security for customers’ myGov accounts. For a customer to authenticate their identity they must provide something they know (username and password) and something they have (a mobile number to which one-time access passwords can be texted).

Abbreviations and acronyms

AAT Administrative Appeals Tribunal
ABS Australian Bureau of Statistics
ACIC Australian Criminal Intelligence Commission

Australian Digital Health Agency

AEC Australian Electoral Commission
AFP Australian Federal Police
AGDRP Australian Government Disaster Recovery Payment
AGIL Australian Government Indigenous Locations
AIC Assistance for Isolated Children Scheme
AIR Australian Immunisation Register
AIWA Aboriginal Interpreting Western Australia
ANAO Australian National Audit Office
APS Australian Public Service
ARO Authorised Review Officer
AS/NZS Australian Standard/New Zealand Standard
ATO Australian Taxation Office
AUSTRAC Australian Transaction Reports Analysis Centre
AVTOP Australian Victim of Terrorism Overseas Payment
CALD culturally and linguistically diverse
CCXO Chief Citizen Experience Officer
CDPP Commonwealth Director of Public Prosecutions
CEO Community Engagement Officer
CMBO Claim Medicare Benefits Online
CPRs Commonwealth Procurement Rules
DHCAS Disaster Health Care Assistance Scheme
DMA Data Matching Agency
DMP Act Data-matching Program (Assistance and Tax) Act 1990
DPO Departure Prohibition Order
DRA Disaster Recovery Allowance
DSP Disability Support Pension
DSS Department of Social Services
DTA Digital Transformation Agency
DVA Department of Veterans’ Affairs
ECLIPSE Electronic Claim Lodgement and Information Processing Service Environment
EDI Electronic Data Interchange
EFT Electronic Funds Transfer
ESAt Employment Services Assessment
ESD ecologically sustainable development
FIS Financial Information Service
FOI Freedom of Information
FOI Act Freedom of Information Act 1982
GP general practitioner
GPRIP General Practice Rural Incentives Program
HI Service Healthcare Identifiers Service
HPAU Health Professional Advisory Unit
HPOS Health Professional Online Services
HR human resources
HSP Humanitarian Settlement Program
IAP Indigenous Apprenticeships Programme
IBNR Incurred But Not Reported
ICT information and communications technology
IHI Indigenous Health Incentive
IPS Information Publication Scheme
ISO Indigenous Service Officer
ISTQB International Software Testing Qualifications Board
ISR Income Stream Review
ISS Indigenous Servicing Strategy 2018–22
JCA Job Capacity Assessment
JCPAA Joint Committee of Public Accounts and Audit
LGBTI lesbian, gay, bisexual, transgender and intersex
MBS Medicare Benefits Schedule
MP Member of Parliament
MSO Multicultural Service Officer
MYEFO Mid-Year Fiscal and Economic Outlook
NABERS National Australian Built Environment Rating System
NAIDOC National Aboriginal and Islander Day Observance Committee
NASH National Authentication Solution for Health
NDIA National Disability Insurance Agency
NDIS National Disability Insurance Scheme
NECCSC National Emergency Call Centre Surge Capability
NIC National Indigenous Coalition
NIP National Immunisation Progra
NSSRN National Social Security Rights Network
OAIC Office of the Australian Information Commissioner
PBS Pharmaceutical Benefits Scheme
PCC Pensioner Concession Card
PGPA Act Public Governance, Performance and Accountability Act 2013
PIN personal identification number
PIP Practice Incentives Program
PKI Public Key Infrastructure
PRODA Provider Digital Access
PROFORMA Professional Forms Automation
PSM Public Service Medal
PSTP Public Sector Training Package
RAP Reconciliation Action Plan
RICE Remote ICT Capability Enhancement
RPBS Repatriation Pharmaceutical Benefits Scheme
RPGP Rural Procedural Grants Program
SAF Small APRA Superannuation Fund
SAFe Scaled Agile Framework
SEAM School Enrolment and Attendance Measure
SES Senior Executive Service
SIP Service Incentive Payment
SMEs small and medium enterprises
SMS short message service
SMSF Self-Managed Super Fund
SMTP Electronic Data Interchange transmitted by Simple Mail Transfer Protocol
START Student Transformation Agile Release Train
STEM science, technology, engineering and mathematics
STRC Short Term Restorative Care
WPIT Welfare Payment Infrastructure Transformation

Page last updated: 1 July 2019

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