Department of Human Services - efficiencies - changes to servicing arrangements for students - Budget 2013-14

The department will modify the service delivery model for students to a Digital by Design approach—requiring the majority of students to self-manage certain transactions through our online channels.

Description of the measure

The Government is taking a proactive approach to reviewing and designing our services to make them easy to access and use within a digital environment. This approach provides access to the right services at a time that is convenient.

This will result in only those requiring more assistance accessing services through our call and face-to-face channels. 

For the majority of students, the following transactions will be required to be completed through
self service (such as online and the Express Plus Student App):

  • reporting employment income
  • claiming Youth Allowance (online only)
  • updating address details
  • request and issue of income statements
  • claiming an advance payment.

Questions and answers

Who will be affected by this measure?

This measure will apply to Youth Allowance students, apprentices and trainees and Austudy students.

It will not apply to Youth Allowance jobseekers, ABSTUDY recipients or students in remote areas.

It will also not apply to more vulnerable students or those with complex needs.

Am I eligible for this measure?

There are no changes to eligibility for students.

When will this measure start and finish?

This measure will be progressively introduced from May 2013 and is ongoing.

Page last updated: 5 July 2018