The Welfare Payments Infrastructure Transformation (WPIT) Programme will replace the ageing Centrelink ICT system. The new system will provide more efficient and effective services to customers.
Description of the measure
This programme is one of the world’s largest social welfare ICT system transformations. It will:
- provide customers with faster, more connected and automated digital services
- give staff a modern ICT platform that makes it easier for them to do their jobs
- position the department to meet future policy needs of government
For more information about WPIT, including the benefits of this programme visit our website.
Questions and answers
Who is affected by this measure
Centrelink customers will benefit from the improvements made to our ICT system including making more of our services available online, with real time updates.
The date this measure will start and finish
This measure will start on 1 July 2015 and will run over several years.