How to apply for a career at Human Services

This page provides information on how to apply for a current vacancy and outlines the application and selection process.

Before you start


Before you apply, be aware we may ask that you have:

  1. Australian citizenship

    You must be an Australian citizen before you apply for the job being advertised.

  2. Character check

    A character check may include:

    • Entry Level Check
    • security clearance
    • Working with Children or Vulnerable People check
    • referee check, which may include checks on misconduct or code of conduct proceedings
  3. Certified pre-employment documents

    Any pre-employment documents you provide must be certified as true copies of the original documents.

    Documents can be certified by:

    • any person qualified to sign a Statutory Declaration, as listed on the Commonwealth statutory declaration form on the Attorney-General’s Department website
    • Justice of the Peace, who must provide their registration number or stamp
    • Commissioner for Declarations, who must provide their registration number
    • Police Officer, who must provide their rank and service number
    • Pharmacist, who must provide the name and address of their employer and approval number
    • Australian Public Service employee with 5 or more years of continuous service. They must provide their Australian Government Service number and the capacity in which they are signing

    The person certifying your documents must include the following information on each document:

    • that the certified document is a true copy of the original document
    • their full name
    • their designation or qualification
    • the date the document was certified, and
    • their signature
  4. Served redundancy benefit restriction periods

    If you have received a redundancy benefit or incentive to retire payment from an Australian Public Service Agency or the Australian Parliamentary Service, you must serve the applicable redundancy benefit restriction period before you start work with us.

  5. Health clearance

    You’ll need to undergo a medical examination if you aren’t a current ongoing APS employee. It’s to confirm your fitness for duty and identify any reasonable adjustments in the workplace.

  6. Security clearance

    You may need to hold or be able to obtain a security clearance. Your security clearance will be conducted by the Australian Government Security Vetting Agency on our behalf.

    Our offers of employment are made subject to you meeting all of the required pre-employment checks. If we receive an unsatisfactory report on any of the checks, your offer of employment may be withdrawn.

Hints when applying online

Before applying online, make sure you have all the documentation ready. You’ll need to have:

  • all pre-employment documents certified as true copies of the original documents
  • personal details such as email, phone number and address
  • a final version of your CV or Resume, including 2 referees with 1 being a current manager
  • a copy of your responses for the application questions in a Word document, if applicable, so you can paste it into the online application form. Word limits may apply for each criteria so make sure you check this information early
  • enough time to complete your online application as you will be unable to access it for further updates once it is completed

Once you have applied, a confirmation email will be sent to you.

If your job is on our eRecruitment system, you can:

If your job is on the Acendre eRecruitment system, you can log on to access your profile and complete your job application. We will contact you directly if you need to complete an interview or candidate questionnaire.

Accessibility support

We can help if you have particular accessibility requirements we need to consider or cannot access the Internet or a computer to complete your application.

Email our Recruitment Management Team or call the contact officer as listed in the job being advertised.


We participate in the Australian Public Service (APS) RecruitAbility Scheme. It supports the employment of people with disability in the APS by giving them a better opportunity to put forward their skills and experience during the selection process.

Applicants who declare they have disability, opt into the scheme and demonstrate that they meet the minimum requirements for the position, are automatically progressed to further assessment stages.

Once we receive your application

Assessing your application

We use a streamlined selection process and applications are carefully short listed. Selection committees can choose between a number of different assessment methods. These may include:

  • contacting referees
  • making an assessment based on the application and referee report alone
  • conducting interviews
  • examining work samples and conducting performance tests which could be written or practical

We base all recruitment selection and employment decisions on merit to get the best available person for the job.

Your application

Applications form the basis to short listing for further assessment. Ensure you:

  • check the closing date and time on the job description and submit your application by the closing date
  • provide important information about you and your suitability for the role and address the knowledge, skills and attributes required for the job
  • include accurate and relevant information about your work history, experience, education, and skills
  • address the selection criteria and use specific work examples describing how you have contributed to a process or an outcome, include details of what you did and the result, and how this relates to the criteria and the duties of the advertised position

Referee check

Referee checks enable selection committees to verify information provided by the applicant. We will use them to confirm impressions obtained from other forms of assessment, for example, at interview.

The selection committee can request a written report or seek verbal comments at any stage in the selection process. Notes on these discussions and any written reports will be made available to you on request.

You will be required to provide the contact details for 2 referees who are in a position to comment on your capabilities relating to the job. Ideally one of your referees should be your current or most recent manager. You should advise the selection committee if there are sensitivities around seeking a reference from your manager that may impact on your current employment.


We will consider you as being available for an interview from the date applications close. If you are going to be absent for any length of time, you should let the Contact Officer know before going on leave.

Short listing is rigorous and interviews are not automatically granted. The selection committee may decide that interviews are not necessary and fill the vacancy based on written applications and referee reports only. If you are attending an interview, the selection committee will assess your capabilities against the selection criteria.

Selection results

We will advise you of the outcome of the process by email. You may also check the Australian Public Service Gazette notices on the APSjobs website for the outcomes of completed selection processes. You can contact the chair of the selection committee for individual feedback after the process is finalised.

If you are successful, we will conduct pre-employment and eligibility checks before you start with us. We recommend you wait for a written offer of employment before ceasing your current employment. If you fail to meet any pre-employment checks it may result in our employment offer being withdrawn.

More information

You can speak to the Contact Officer listed in the job description if you would like more information or have a question regarding a job advertisement.

If you have any general recruitment questions please email our Recruitment Management Team.

Page last updated: 5 July 2018