Corporate publications and resources

We offer a range of publications designed to provide information on our activities and finances.

A guide to Australian Government payments
A publication that provides payment rate information for Centrelink payments.

Annual reports
A report on the department's activities.

Our budget statement and measures.

Child Safe Framework
We’ve taken on the National Principles for Child Safe Organisations. We’ve put practices in place that help protect children under 18 and vulnerable people.

Co-Design Community Engagement Prototype Outcomes Report
A report on how we can join with other government and non-government organisations to deliver better services to the community and you.

Code of Operation
Recovery of debts from Department of Human Services (Human Services) income support payments or Department of Veterans’ Affairs (DVA) Payments.

Corporate Plan
How we will provide services to every Australian, and how we will measure our success.

Cyber Security Strategy 2018-22
How we will make sure customer information and government payments are safe from cyber threats.

Enterprise Agreements
Medical Officers are covered by the Department of Human Services Medical Officers Agreement 2018-2021 and all other staff are covered by the Department of Human Services Agreement 2017-2020.

Environmental Sustainability Policy
The Australian Government has implemented a range of environmental policies to minimise the impact of government operations on the environment. We support these Government commitments.

Evaluation of the Grandparent Adviser programme
A report on the effectiveness of the department’s Grandparent Adviser programme.

Executive remuneration reporting
Average remuneration for executives and other highly paid staff who work in the department.

Family and Domestic Violence Strategy 2016-2019
We recognise that family and domestic violence is a widespread issue which has a serious impact on the community, the workplace, families and you.

Information relating to procurement procedures, tendering and contracts.

Fraud control strategy
Our strategy to prevent, detect and respond to fraud.

Government response to the Community Affairs References Committee Report
On 28 September 2017, the government presented their response to the Community Affairs References Committee Report: Design, scope, cost-benefit analysis, contracts awarded and implementation associated with the Better Management of the Social Welfare System initiative in the Senate.

Legal services expenditure 2016-2017
A statement of legal services expenditure published in accordance with Legal Services Directions 2017.

2019–22 Multicultural Servicing Strategy
Our strategy positions us to meet challenges in delivering services to multicultural customers by making services more accessible, convenient and targeted.

Privacy policy
Our Privacy policy contains detailed information about how we collect, use, disclose and store your personal information, and how to lodge requests and complaints.

Protocol for engaging people with disability
The protocol outlines our commitment to delivering better services and accessibility to people with disability.

Protocol for Lightweight Authentication of Identity (PLAID)
Information about the Protocol for Lightweight Authentication of Identity (PLAID) smartcard authentication protocol.

Reconciliation Action Plan
Our Reconciliation Action Plan outlines how we will build on a culture of mutually respectful relationships with Aboriginal and Torres Strait Islander Australians.

Reports to Parliament
We are required to publish information held that is routinely provided to the Parliament in response to requests and orders from the Parliament.

Social media in the department
We use a range of social media to communicate and engage with the public and our stakeholders about our payments and services.

Social Services Portfolio (Department of Human Services) Annual Deregulation Report 2014
The Annual Deregulation Report on the department’s red tape reduction activities.

Technology Plan 2016-20
Our Technology Plan sets out the roadmap for how our Information and Communications Technology (ICT) systems will evolve over the next 5 years.

Work Health and Safety Policy
The Policy applies to all our officers, managers, employees and workers.

Page last updated: 17 January 2020