Organisation structure

Our structure is designed to ensure that we are delivering the Government's key priorities such as service delivery reform.

Under our Secretary, our Deputy Secretaries are responsible for the delivery of our high quality services to our customers. What we do can be grouped into four broad functions: strategy, service design, service delivery, and enabling.

View our organisation chart to see our structure and position occupancy.

Statutory appointments

The Department of Human Services names the following people as statutory appointments.

  • Amanda Cattermole, Chief Executive Medicare - under sub-section 4 (2) (b) of the Human Services (Medicare) Act 1973 from 22 December 2017
  • Barry Jackson, Chief Executive Centrelink - under sub-section 7 (2) (b) of the Human Services (Centrelink) Act 1997 from 12 December 2016
  • Bill Volkers, Child Support Registrar under sub-section 10 (2) (b) of the Child Support (Registration and Collection ) Act 1988 from 23 November 2015

Organisational Structure as at 7 January 2019

Our Organisational Chart shows the structure of the department's business groups, divisions and branches, as well as the reporting structure to the Secretary and Deputy Secretaries.

Secretary – Renée Leon

  • Chief of Staff – Lisa Carmody

Deputy Secretary, Payments Reform – John Murphy

General Manager, Business Transformation – John Kilner (acting)

  • National Manager, Digital and DVA Transformation – Larissa Hinds
  • National Manager, Business Architecture – Symone Andersen (acting)

General Manager, Programme Delivery – Kate Hay (acting)

  • National Manager, Programme Office – Leanne McCormick
  • National Manager, Commercial Partner Management – Kim Laybutt (acting)
  • National Manager, Project Delivery – Christine Kruse (acting)
  • National Manager, Strategic Information Management and Data – Aaron Wilkins
  • National Manager, Business Transformation – Susan Morrison

General Manager, Enterprise Transformation – Joost de Kock

  • National Manager, Workforce Strategy – Jennifer Dobell
  • National Manager, Transformation Change Management – Jacqui Hughes
  • National Manager, Transformation Design and Planning – Leanne Smith

Chief Citizen Experience Officer – Mukul Agrawal

  • National Manager, Digital Projects – Lisiane Barao Macleod
  • National Manager, Voice of the Citizen and Measurement – Aleesha Clarke (acting)
  • National Manager, Customer Strategy, Governance and Digital Business – Vacant
  • National Manager, Correspondence – Carmen Jordan (acting)

Deputy Secretary, Service Delivery Operations – Barry Jackson

General Manager, Face to Face Services – Mark le Dieu

  • National Manager, Central NSW – Tricia Flanagan
  • National Manager, Central Queensland – Ian McInnes
  • National Manager, Eastern Victoria – Jenna Barnes (acting)
  • National Manager, North NSW – Julie Hockey (acting)
  • National Manager, Northern Australia – Katrina Zander
  • National Manager, Northern Queensland – Peter Searston
  • National Manager, Northern Victoria – Sue Kitchin
  • National Manager, South Australia – Brenton Halliday
  • National Manager, South Queensland – Kelly Richardson (acting)
  • National Manager, Southern NSW – Tracey Sheather
  • National Manager, Sydney – Scott Chant
  • National Manager, Tasmania – Matthew Oliver (acting)
  • National Manager, West Victoria – Stan Neely
  • National Manager, Western Australia – Sandy Mamo

General Manager, Child Support Smart Centres – Bill Volkers

  • National Manager, Child Support Smart Centres, VIC and TAS – Stuart Brazendale
  • National Manager, Child Support Smart Centres, WA, SA and QLD – Tara Pamula (acting)
  • National Manager, Child Support Smart Centres, NSW and ACT – Bruce Young
  • National Manager, Customer Service – Lorna Andrews

General Manager, Smart Centres, Indigenous and Intensive Servicing – Jennifer Rufati

  • National Manager, Smart Centres South – Paul McNae
  • National Manager, Smart Centres East – Louise Hamilton
  • National Manager, Smart Centres Central and West – Brian Wilkinson
  • National Manager, Smart Centres North – Narelle Cameron
  • National Manager, Assessment Services and Smart Centres Coordination – Lucas Carr (acting)
  • National Manager, Social Work and Multicultural Services – Monica Bacusi
  • National Manager, Indigenous and Remote Servicing – Lauren Callinan

General Manager, Operations Management – Bridget Brill

  • National Manager, Channel Operations – Gavin Wolfe (acting)
  • National Manager, Workload and Performance Information – Perdi Mitchell
  • National Manager, Telephony Services – Craig Kelly

General Manager, Service Delivery Strategy – Chris Horsley

  • National Manager, Channel Strategy and Transformation – Mark Cousins
  • National Manager, Business Processing – Julia Bell
  • National Manager, Capability Improvement – Hamid Heydarian

Deputy Secretary, Health and Aged Care – Amanda Cattermole

General Manager, Health Service Delivery – Susan Black

  • National Manager, Health Support and Performance – Vacant
  • National Manager, Payment and Claiming – Karen Lock
  • National Manager, Medicare Providers – Steve Farrell
  • National Manager, Medicare Public – Jill Simpson

General Manager, Health Programmes – Danielle Regeling (acting)

  • National Manager, Assistance Programmes – Kylie Whiu (acting)
  • National Manager, Pharmaceutical Benefits – Tony Piazza
  • National Manager, Medicare and Veterans – Danielle Regeling
  • Product Manager, Medicare Eligibility and Enrolments Pilot – Kylie Finnigan (acting)

General Manager, Aged Care and Industry Programmes – Paul Creech

  • National Manager, Aged Care Programmes – Vanessa Beck
  • National Manager, Digital Health – Stephen Kelly
  • National Manager, Industry Programmes – Shareez Farouk

Deputy Secretary, Integrity and Information – Annette Musolino (acting)

General Manager, Business Integrity – Kate Buggy (acting)

  • National Manager, Fraud Investigation – Graham Lisle (acting)
  • National Manager, Fraud Control and Assurance – Eilish Richardson (acting)
  • Commander, Taskforce Integrity – Kate Buggy

General Manager, Customer Compliance – Craig Storen

  • National Manager, Compliance Risk – Bo Robertson (acting)
  • National Manager, Compliance Programme – Sheree Harrison

General Manager, Information, Debt and Appeals – Deborah Winkler (acting)

  • National Manager, Information Management – Leigh Allison (acting)
  • National Manager, Debt Management – Nicky Bell (acting)
  • National Manager, Appeals – Terry Dalkos (acting)

General Manager, Integrity Modernisation – Jason McNamara

  • National Manager, Integrity Strategy and Engagement – Lara Purdy
  • National Manager, Implementation and Operations – Matt Corkhill

Chief Data Officer – Vacant

  • National Manager, Data Strategy – Mark Morrison (acting)
  • Product Manager, Data Pilot – Sheriel Hughes (acting)

Deputy Secretary, Programme Design – Catherine Rule

General Manager, Families – Michelle Lees

  • National Manager, Family Tax Benefit – Tulip Chaudhury
  • National Manager, New Child Care Subsidy – James Peterswald
  • National Manager, New Parents, Child Care and Programme Improvement – Matt Clarke
  • National Manager, Government Partnerships – Alex Dolan

General Manager, Child Support and Redress – Maree Bridger

  • National Manager, Child Support Program – Mitchell Cole
  • National Manager, Child Support Modernisation – Jo-Anne Mason
  • National Manager, National Redress Scheme – Susan Cartwright

General Manager, Older Australians – Gavin Matthews

  • National Manager, Seniors, Carers and International – Pam Saunders
  • National Manager, Multicultural and Rural Programmes – Brendan Moon
  • National Manager, Deduction and Confirmation – Rachel Goddard

General Manager, Participation and Disability – Rosemary Deininger

  • National Manager, Job Seeker – Joanna Stanion
  • National Manager, Student and Parenting Programmes – Michael Robinson
  • National Manager, Disability – Rhonda Morris
  • Product Manager, Students Pilot – Laura Gannon

 Chief Information Officer – Michael McNamara

  • National Manager, Cyber Security – Narelle Devine

Chief Technology Officer – Mike Brett

  • National Manager, Enterprise Architecture – Thanh Nguyen (acting)
  • National Manager, ICT Product Architecture – Sebastian Stemmet (acting)
  • National Manager, PMO and Business Relationship Management – Toby Findlay (acting)
  • National Manager, Vendor Management – Anthony Barać
  • National Manager, ICT Quality Assurance – David Gray

General Manager, Brisbane Delivery Centre – Bob Lyons

  • National Manager, Technology Delivery and Solutions – Josh Bosschieter
  • National Manager, Business Enablement and Quality – Daniel Ramos (acting)
  • National Manager, Core Solutions and Capability – Craig Douglass

General Manager, Production Systems Delivery Centre – Tracy Muddle

  • National Manager, Families and Pensions Systems – Graham Archer
  • National Manager, Employment, Payment and Child Support Systems – Annette Hayes (acting)
  • National Manager, Health Systems – Elaine Ninham

General Manager, Adelaide Delivery Centre – Jim McMahon (acting)

  • National Manager, Professional Services – June Homan (acting)
  • National Manager, Applications Delivery and Analytics – Maurice Savelli
  • National Manager, Applications Delivery Social Services – Matt Smith

General Manager, Canberra Delivery Centre – Garrett McDonald (acting)

  • National Manager, Child Care Subsidy Systems – Kylie Marks (acting)
  • National Manager, Shared Services Applications Delivery – Pam Spurr
  • National Manager, Online Services – Megan Bunfield
  • National Manager, Digital Services and Corporate Systems – Lorraine Hollis

General Manager, ICT Infrastructure – Brynten Taylor (acting)

  • National Manager, Service Operations – Derek Byrnes
  • National Manager, Infrastructure and Applications Engineering – Kirk Batty
  • National Manager, Production Support – Vajira Samaranayake (acting)
  • National Manager, ICT Shared Services – Belinda Gloyne
  • National Manager, ICT Service Management – Devika Weereratne

General Manager, WPIT ICT – Andrew Larkin

  • National Manager, ICT Welfare Payment Transformation – Derek Lawrence

Chief Operating Officer, Corporate Enabling – Roxanne Kelley

General Manager, Corporate Operations – Robert Higgins

  • National Manager, Property – Patricia Wells (acting)
  • National Manager, Security – Marc Murphy (acting)
  • National Manager, Procurement and Records Management – Andrew Stephen
  • National Manager, Corporate Shared Services – Mary Kouparitsas (acting)

General Manager, People Policy and Operations – Ian Fitzgerald

  • National Manager, HR Policy – Owen Livermore
  • National Manager, Payroll and HR Operations – Leonie Kingshott (acting)
  • National Manager, Workplace Relations – Stephen Cooney

General Manager, People Services – Jenny Teece

  • National Manager, HR Support – SDO – Sally Martin
  • National Manager, HR Support – Corporate Enabling and ICT – Kylie Donovan (acting)
  • National Manager, HR Support – Programme, Health, Integrity and Payments Reform – Doris Gibb

General Manager, Governance and Strategic Policy – Julia Pickworth

  • National Manager, Governance – Jan Bailey
  • National Manager, Ministerial and Parliamentary – Shona Batge (acting)
  • National Manager, Strategic Policy – Marc Mowbray-d’Arbela
  • National Manager, Cabinet and Strategic Advice – John Kalokerinos
  • National Manager, Portfolio Coordination – Sarah Swain (acting)

Chief Financial Officer – Mark Jenkin

  • National Manager, Financial Management – Kari Ahmer
  • National Manager, Financial Accounting – Greg Mitchell (acting)
  • National Manager, Financial Systems – Drago Stanojcic
  • National Manager, Group Financial Management – Anthony Perry (acting)
  • National Manager, CIO Group Financial Management – Alison Frewin
  • National Manager, Enterprise Project Office – Bianca Ruut

General Manager, Audit and Risk – Michelle Kelly

  • National Manager, Audit – Andrew Rodrigues
  • National Manager, Risk and Business Continuity – Deborah Masani

Chief Counsel, Legal Services – Annette Musolino

  • General Counsel, Commercial Law and Customer Compensation – Elise Poiner (acting)
  • General Counsel, Business Transformation Legal – Lisa Kearney (acting)
  • General Counsel, Programme Advice and Privacy – Maris Stipnieks
  • General Counsel, Litigation and Information Release – Matthew Roser
  • General Counsel, Employment Law and Freedom of Information – Kirsty Windeyer

General Manager, Communications – Bevan Hannan (acting)

Departmental Spokesperson – Hank Jongen

  • National Manager, Internal Communications – Tanya Naspe (acting)
  • National Manager, External Communications – Paul Short (acting)
  • National Manager, Media – Bevan Hannan

Page last updated: 7 January 2019