Organisation structure

Our structure is designed to ensure that we are delivering the Government's key priorities such as service delivery reform.

Under our Secretary, our Deputy Secretaries are responsible for the delivery of our high quality services to our customers. What we do can be grouped into four broad functions: strategy, service design, service delivery, and enabling.

View our organisation chart to see our structure and position occupancy.

Statutory appointments

The Department of Human Services names the following people as statutory appointments.

  • Caroline Edwards, Chief Executive Medicare - under sub-section 4 (2) (b) of the Human Services (Medicare) Act 1973 from 2 June 2016
  • Barry Jackson, Acting Chief Executive Centrelink - under sub-section 7 (2) (b) of the Human Services (Centrelink) Act 1997 from 12 December 2016
  • Bill Volkers, Child Support Registrar under sub-section 10 (2) (b) of the Child Support (Registration and Collection ) Act 1988 from 23 November 2015

Organisational Structure as at
6 November 2017

Our Organisational Chart shows the structure of the department's business groups, divisions and branches, as well as the reporting structure to the Secretary and Deputy Secretaries.

Secretary – Renée Leon

General Managers reporting directly to the Secretary

Chief Financial Officer – Mark Jenkin
  • National Manager, Financial Management – Kari Ahmer
  • National Manager, Financial Accounting – Andrew Harvey
  • National Manager, Financial Systems – Drago Stanojcic
  • National Manager, Group Financial Management – Rohan Wong
  • National Manager, CIO Group Financial Management – Alison Frewin
General Manager, Service Strategy – Bruce Taloni
  • National Manager, Strategic Advice – John Kalokerinos
  • National Manager, Financial Support Initiatives – Vacant
  • National Manager, Strategy Analysis – Simon Heath (acting)

Deputy Secretary, Payments Reform – John Murphy

National Manager reporting directly to the Deputy Secretary, Payments Reform
  • National Manager, Payments Reform Assurance – Robert McKellar
General Manager, Business Transformation – Michelle Lees
  • National Manager, Digital and DVA Transformation – Larissa Hinds
  • National Manger, Business Architecture – John Kilner
  • National Manager, Future Business Model – Leanne Smith
General Manager, Programme Delivery – Stephen Planincic
  • National Manager, Programme Office – Leanne McCormick
  • National Manager, Commercial Partner Management – Jacinda Still
  • National Manager, Project Delivery – Kylie Finnigan (acting)
  • National Manager, Strategic Information Management and Data – Aaron Wilkins
  • National Manager, Business Transformation – Susan Morrison
General Manager, Enterprise Transformation– Joost de Kock
  • National Manager, Workforce Strategy – Vacant
  • National Manager, Transformation Change Management – Julie Hockey (acting)
Chief Citizen Experience Officer – Pam Spurr (acting)
  • National Manager, Innovation, User Experience and Design – Damian Tobin (acting)

Deputy Secretary, Service Delivery Operations – Barry Jackson

General Manager, Face to Face Services – Mark le Dieu
  • Service Leader, Central NSW – Tricia Flanagan
  • Service Leader, Central Queensland – Ian McInnes
  • Service Leader, Eastern Victoria – Jane Steinkamp
  • Service Leader, North NSW – Chantal Oxenham
  • Service Leader, Northern Australia – Katrina Zander (acting)
  • Service Leader, Northern Queensland – Peter Searston
  • Service Leader, Northern Victoria – Brenton Halliday
  • Service Leader, South Australia – Kathy Volkert (acting)
  • Service Leader, South Queensland – Jody Taylor-Robinson
  • Service Leader, Southern NSW – Joanne Hase (acting)
  • Service Leader, Sydney – Scott Chant
  • Service Leader, Tasmania – David Mole
  • Service Leader, West Victoria – Stan Neely
  • Service Leader, Western Australia – Sandy Mamo
General Manager, Child Support Smart Centres – Bill Volkers
  • National Manager, Child Support Smart Centres, VIC and TAS – Stuart Brazendale (acting)
  • National Manager, Child Support Smart Centres, WA, SA and QLD – Bruce Young
  • National Manager, Child Support Smart Centres, NSW and ACT – Tracey Sheather
  • National Manager, Customer Service – Lorna Andrews
General Manager, Smart Centres, Indigenous and Intensive Servicing – Jennifer Rufati
  • National Manager, Smart Centres South – Paul McNae
  • National Manager, Smart Centres East – Louise Hamilton
  • National Manager, Smart Centres Central and West – Helen Oberg (acting)
  • National Manager, Smart Centres North – Narelle Cameron
  • National Manager, Assessment Services and Smart Centres Coordination – Robert Williams
  • National Manager, Social Work Services – Monica Bacusi
  • National Manager, Indigenous and Remote Servicing – John Gibbs
  • National Manager, Multicultural Services – Margo Souden (acting)
General Manager, Operations Management – Bridget Brill
  • National Manager, Channel Operations and Capacity Management – Matt Clarke
  • National Manager, Workload Management – Gavin Wolfe (acting)
  • National Manager, Digital Operations and Service Integration – Jo Hammersley
  • National Manager, Telephony Services Projects – Craig Kelly
General Manager, Service Delivery Strategy – Chris Horsley
  • National Manager, Channel Strategy and Transformation – Mark Cousins
  • National Manager, Business Processing – Mark Garrity
  • National Manager, Capability Improvement – Hamid Heydarian

Deputy Secretary, Integrity and Information – Jason McNamara (acting)

General Manager, Business Integrity – Andrea Quinn
  • National Manager, Serious Non-Compliance – Rhonda Morris
  • National Manager, Internal Fraud Control and Investigations – Kate Buggy
  • National Manager, Payment Integrity – Jan Bailey
General Manager, Customer Compliance – Craig Storen
  • National Manager, Compliance Risk – Alison McCann
General Manager, Information, Debt and Appeals – Karen Harfield
  • National Manager, Information Services – Mark Morrison (acting)
  • National Manager, Information Management – Matt Corkhill
  • National Manager, Debt Management – Robert Hanlon
  • National Manager, Appeals – Jim McMahon
Assistant Commissioner, Taskforce Integrity – Andrea Quinn
General Manager, Integrity Modernisation – Liz Bundy (acting)
  • National Manager, Integrity Implementation – Alison Fitzgerald
  • National Manager, Integrity Design – Deborah Winkler

Deputy Secretary, Programme Design – Shane Bennett (acting)

General Manager, Families – George Thiveos
  • National Manager, Family Tax Benefit – Tulip Chaudhury
  • National Manager, New Child Care Subsidy – James Peterswald
  • National Manager, New Parents, Child Care and Programme Improvement – Nicole Pietrucha
General Manager, Child Support and Redress – Maree Bridger
  • National Manager, Child Support Program – Mitchell Cole
  • National Manager, Child Support System Redesign – Sue Kitchin
  • National Manager, Institutional Redress – Susan Cartwright
General Manager, Older Australians – Melissa Ryan
  • National Manager, Seniors, Carers and International – Pam Saunders
  • National Manager, Multicultural and Rural Programmes – Brendan Moon
  • National Manager, Deduction and Confirmation – Deb Harrison
General Manager, Participation and Disability – Rosemary Deininger
  • National Manager, Working Age Programmes and Compliance – Joanna Stanion
  • National Manager, Education and Job Seeker Contact – Deborah Masani
  • National Manager, Disability – Laura Gannon

Deputy Secretary, Enabling Services – Andrew Wood

General Manager, Whole of Government Coordination – Kim Terrell
  • National Manager, Governance – Robin Priddin (acting)
  • National Manager, Ministerial Coordination and Parliamentary – Patrick Cremen
  • National Manager, Portfolio Strategic Manager – Vacant
Chief Counsel, Legal Services – Annette Musolino
  • General Counsel, Commercial Law – Lisa Carmody
  • General Counsel, Business Transformation Legal – Jeff Derix
  • General Counsel, Programme Advice and Privacy – Maris Stipnieks
  • National Manager, Ombudsman and Information Release – Michael Robinson
  • General Counsel, FOI and Litigation – Matthew Roser
  • General Counsel, Employment Law and Customer Compensation – Tim Ffrench
General Manager, Community Engagement – Cathy Sear
  • National Manager, Internal Engagement – Richard Briedis
  • National Manager, External Engagement – Scott Anderson
  • National Manager, Media Engagement – Bevan Hannan (acting)
Departmental Spokesperson – Hank Jongen
General Manager, Project and Services – Kylie Crane (acting)
  • National Manager, Project Delivery and Assurance – Bianca Ruut
  • National Manager, Government Partnerships – Alex Dolan
  • National Manager, Project Support – Soraya Weber
  • Bilateral Services and Business Capability – Angela Geerdink

Deputy Secretary, Health and Aged Care – Caroline Edwards

General Manager, Health Service Delivery – Amanda Cattermole
  • National Manager, Health Support and Performance – Linda Young
  • National Manager, Payment and Claiming – Stephen Kelly
  • National Manager, Medicare Providers – Steve Farrell
  • National Manager, Medicare Public – Jill Simpson
General Manager, Health Programmes – Kirsty Faichney
  • National Manager, Assistance Programmes – Jenny Benjamin
  • National Manager, Pharmaceutical Benefits – Gavin Matthews
  • National Manager, Medicare and Veterans – Kylie Barsley (acting)
General Manager, Aged Care and Industry Programmes – Paul Creech
  • National Manager, Aged Care Programmes – Vanessa Beck
  • National Manager, Digital Health – Karen Lock
  • National Manager, Industry Programmes – Shareez Farouk

Deputy Secretary, Shared Services – Jonathan Hutson

General Manager, Corporate Operations – Robert Higgins
  • National Manager, Property – Robert Towner
  • National Manager, Security – Steve O’Loughlin
  • National Manager, Procurement and Contract Management – Andrew Stephen (acting)
General Manager, People Policy and Operations – Ian Fitzgerald
  • National Manager, HR Policy – Owen Livermore
  • National Manager, Payroll and HR Operations – Jacqui Hughes
  • National Manager, Workplace Relations – Stephen Cooney
General Manager, People Services – Jenny Teece
  • National Manager, HR Support – SDO – Sally Martin (acting)
  • National Manager, HR Support – Enabling, Shared Services and ICT – Carl Princehorn
  • National Manager, HR Support – Programme, Health, Integrity and Payments Reform – Andrea Paschalis
General Manager, Audit – Michelle Kelly
  • National Manager, Audit – Vacant

Chief Information Officer, CIO Group – Gary Sterrenberg

National Manager reporting directly to the Chief Information Officer
  • National Manager, Cyber Security – Narelle Devine
Chief Technology Officer, Chief Technology Office – Charles McHardie
  • National Manager, Enterprise Architecture – Garrett McDonald
  • National Manager, ICT Product Architecture – Rob Doughty
  • National Manager, PMO and Business Relationship Management – Helen Peel
  • National Manager, Vendor Management – Anthony Barać (acting)
  • National Manager, Digital Projects – Lisiane Barao Macleod 
  • National Manager, ICT Welfare Payment Transformation – Grazyna Zejdler
General Manager, Brisbane Delivery Centre – Bob Lyons
  • National Manager, Service Network Systems – Vacant
  • National Manager, Brisbane Applications Support – Josh Bosschieter
  • National Manager, Aged Care Redevelopment – Vacant
General Manager, Adelaide Delivery Centre – Andrew Larkin
  • National Manager, Professional Services – Denise Lanyon
  • National Manager, Applications Delivery Compliance – Maurice Savelli
  • National Manager, Applications Delivery Social Services – Matt Smith
General Manager, Canberra Delivery Centre – Mike Brett
  • National Manager, Insurance and Disability Services – Traci-Ann Byrnes
  • National Manager, Online Services – Megan Bunfield
  • National Manager, Child Care Subsidy Systems – Dale Naughton
  • National Manager, Digital Services and Corporate Systems – Lorraine Hollis
  • National Manager, Business Information and Data Services – Andrea Jones
General Manager, Production Systems Delivery Centre – Tracy Muddle
  • National Manager, Families and Pensions Systems – Graham Archer
  • National Manager, Employment, Payment and Child Support Systems – Derek Lawrence
  • National Manager, Health Systems – Elaine Ninham
General Manager, ICT Infrastructure – Brynten Taylor (acting)
  • National Manager, Service Operations – Belinda Gloyne
  • National Manager, Infrastructure and Applications Engineering – Kirk Batty
  • National Manager, Production Support – Derek Byrnes
  • National Manager, Infrastructure Design and Assurance – Devika Weereratne

Page last updated: 6 November 2017