Organisation structure

Our structure is designed to ensure that we are delivering the Government's key priorities such as service delivery reform.

View our organisation chart to see our structure and position occupancy.

Organisational Structure as at
4 March 2019

Our Organisational Chart shows the structure of the department's business groups, divisions and branches, as well as the reporting structure to the Secretary and Deputy Secretaries.

Secretary – Renée Leon

  • Chief of Staff – Lisa Carmody

Deputy Secretary, Payments Reform – John Murphy

General Manager, Business Transformation – John Kilner (acting)
  • National Manager, Business Architecture – Leigh Allison (acting)
  • National Manager, Commercial Partner Management – Jacinda Still
General Manager, Programme Delivery – Stephen Planincic
  • National Manager, Programme Office – Leanne McCormick
  • National Manager, Project Delivery – Kate Hay
  • National Manager, Data and Digital Projects – Aaron Wilkins
  • National Manager, Business Transformation – Susan Morrison

Deputy Secretary, Service Delivery Operations – Barry Jackson

General Manager, Face to Face Services – Mark le Dieu
  • National Manager, Central NSW – Tricia Flanagan
  • National Manager, Central Queensland – Ian McInnes
  • National Manager, Eastern Victoria – Jane Steinkamp
  • National Manager, North NSW – Julie Hockey (acting)
  • National Manager, Northern Australia – Katrina Zander
  • National Manager, Northern Queensland – Peter Searston
  • National Manager, Northern Victoria – Sue Kitchin
  • National Manager, South Australia – Brenton Halliday
  • National Manager, South Queensland – Jody Taylor- Robinson
  • National Manager, Southern NSW – Tracey Sheather
  • National Manager, Sydney – Scott Chant
  • National Manager, Tasmania – David Mole
  • National Manager, West Victoria – Stan Neely
  • National Manager, Western Australia – Sandy Mamo
General Manager, Child Support Smart Centres – Bill Volkers
  • National Manager, Child Support Smart Centres, VIC and TAS – Stuart Brazendale
  • National Manager, Child Support Smart Centres, WA, SA and QLD – Tara Pamula
  • National Manager, Child Support Smart Centres, NSW and ACT – Bruce Young
  • National Manager, Customer Service – Lorna Andrews
General Manager, Smart Centres, Indigenous and Intensive Servicing – Jennifer Rufati
  • National Manager, Smart Centres South – Paul McNae
  • National Manager, Smart Centres East – Louise Hamilton
  • National Manager, Smart Centres Central and West – Brian Wilkinson
  • National Manager, Smart Centres North – Narelle Cameron
  • National Manager, Assessment Services and Smart Centres Coordination – Lucas Carr (acting)
  • National Manager, Social Work and Multicultural Services – Caroline Manning (acting)
  • National Manager, Indigenous and Remote Servicing – Lauren Callinan
General Manager, Operations Management – Bridget Brill
  • National Manager, Channel Operations – Kelly Taylor (acting)
  • National Manager, Workload and Performance Information – Perdi Mitchell
  • National Manager, Telephony Services – Craig Kelly
General Manager, Service Delivery Strategy – Chris Horsley
  • National Manager, Channel Strategy and Transformation – Mark Cousins
  • National Manager, Business Processing – Julia Bell
  • National Manager, Capability Improvement – Hamid Heydarian
General Manager, Modernisation – Tracy Muddle

Deputy Secretary, Integrity and Information – Annette Musolino (acting)

General Manager, Business Integrity – Damian West

  • National Manager, Taskforce Integrity and Fraud Investigation – Kate Buggy
  • National Manager, Fraud Control and Assurance – Alex Dolan
General Manager, Customer Compliance – Craig Storen
  • National Manager, Compliance Risk – Bo Robertson (acting)
  • National Manager, Compliance Programme – Sheree Harrison
General Manager, Information, Debt and Appeals – Karen Harfield
  • National Manager, Information Management – Nicky Bell (acting)
  • National Manager, Debt Management – Pauline O’Neill
  • National Manager, Appeals – Deborah Winkler
General Manager, Integrity Modernisation – Jason McNamara
  • National Manager, Integrity Strategy and Engagement – Lara Purdy
  • National Manager, Implementation and Operations – Matt Corkhill
Chief Data Officer – Maria Milosavljevic (acting)
  • National Manager, Data Strategy – Mark Morrison
  • Product Manager, Data Pilot – Sheriel Hughes (acting)

Deputy Secretary, Health and Aged Care – Amanda Cattermole

General Manager, Health and Aged Care Programmes – Paul Creech
  • National Manager, Aged Care Programmes – Vanessa Beck
  • National Manager, Pharmaceutical Benefits – Shareez Farouk
  • National Manager, Population Health – Steve Farrell
General Manager, Health Strategy – Kirsty Faichney
  • National Manager, Health Modernisation Strategy – Stuart Turnbull
  • National Manager, Medicare and Veterans Health – Danielle Regeling
  • Product Manager, Medicare Enrolment and Eligibility Multidisciplinary Team – Kylie Finnigan (acting)
  • National Manager, Systems and Reporting – Tony Piazza
General Manager, Health Service Delivery – Susan Black
  • National Manager, Aged Care and Allied Health – Jill Simpson
  • National Manager, Delivery Support – Karen Lock
  • National Manager, Medicare Delivery – Stephen Kelly

Deputy Secretary, Programme Design – Catherine Rule

General Manager, Families – Michelle Lees
  • National Manager, Family Tax Benefit – Tulip Chaudhury
  • National Manager, Digital and DVA Transformation – Larissa Hinds
  • National Manager, New Parents, Child Care and Programme Improvement – Matt Clarke
General Manager, Child Support and Redress – Maree Bridger
  • National Manager, Child Support Program – Mitchell Cole
  • National Manager, Child Support Modernisation – Jo-Anne Mason
  • National Manager, National Redress Scheme – Susan Cartwright
General Manager, Older Australians – Gavin Matthews
  • National Manager, Seniors, Carers and International – Pam Saunders
  • National Manager, Multicultural and Rural Programmes – Brendan Moon
  • National Manager, Deduction and Confirmation – Rachel Goddard
General Manager, Participation and Disability – Rosemary Deininger
  • National Manager, Job Seeker – Joanna Stanion
  • National Manager, Student and Parenting Programmes – Michael Robinson
  • National Manager, Disability – Rhonda Morris
  • Product Manager, Students Pilot – Laura Gannon
Chief Citizen Experience Officer – Mukul Agrawal
  • National Manager, Customer Lifecycle Management – Lisiane Barao Macleod
  • National Manager, Voice of the Customer – Aleesha Clarke (acting)
  • National Manager, Customer Strategy and Digital Business – James Peterswald
General Manager, Integrity Modernisation – Jason McNamara
  • National Manager, Integrity Strategy and Engagement – Lara Purdy
  • National Manager, Implementation and Operations – Matt Corkhill
Chief Data Officer – Maria Milosavljevic (acting)
  • National Manager, Data Strategy – Mark Morrison (acting)
  • Product Manager, Data Pilot – Sheriel Hughes (acting)

Deputy Secretary, Health and Aged Care – Amanda Cattermole

General Manager, Health Service Delivery – Susan Black
  • National Manager, Health Support and Performance – Pina Busato (acting)
  • National Manager, Payment and Claiming – Karen Lock
  • National Manager, Medicare Providers – Mike Hair (acting)
  • National Manager, Medicare Public – Jill Simpson
General Manager, Health Programmes – Kirsty Faichney
  • National Manager, Assistance Programmes – Kylie Whiu (acting)
  • National Manager, Pharmaceutical Benefits – Tony Piazza
  • National Manager, Medicare and Veterans – Jodi Obst (acting)
  • Product Manager, Medicare Eligibility and Enrolments Pilot – Kylie Finnigan (acting)
  • National Manager, Health Modernisation – Stuart Turnbull
General Manager, Aged Care and Industry Programmes – Paul Creech
  • National Manager, Aged Care Programmes – Vanessa Beck
  • National Manager, Digital Health – Stephen Kelly
  • National Manager, Industry Programmes – Shareez Farouk

Deputy Secretary, Programme Design – Catherine Rule

General Manager, Families – Michelle Lees
  • National Manager, Family Tax Benefit – Tulip Chaudhury
  • National Manager, Digital and DVA Transformation – Larissa Hinds
  • National Manager, New Parents, Child Care and Programme Improvement – Matt Clarke
General Manager, Child Support and Redress – Maree Bridger
  • National Manager, Child Support Program – Mitchell Cole
  • National Manager, Child Support Modernisation – Jo-Anne Mason
  • National Manager, National Redress Scheme – Susan Cartwright
General Manager, Older Australians – Gavin Matthews
  • National Manager, Seniors, Carers and International – Pam Saunders
  • National Manager, Multicultural and Rural Programmes – Brendan Moon
  • National Manager, Deduction and Confirmation – Leigh Allison (acting)
General Manager, Participation and Disability – Rosemary Deininger
  • National Manager, Job Seeker – Joanna Stanion
  • National Manager, Student and Parenting Programmes – Michael Robinson
  • National Manager, Disability – Rhonda Morris
  • Product Manager, Students Pilot – Laura Gannon
Chief Citizen Experience Officer – Mukul Agrawal
  • National Manager, Customer Lifecycle Management – Lisiane Barao Macleod
  • National Manager, Voice of the Customer – Aleesha Clarke (acting)
  • National Manager, Customer Strategy and Digital Business – James Peterswald

Chief Information Officer – Michael McNamara

  • National Manager, Cyber Security – Mitchell White (acting)
Chief Technology Officer – Mike Brett
  • National Manager, Enterprise Architecture – Thanh Nguyen (acting)
  • National Manager, ICT Product Architecture – Rob Doughty
  • National Manager, PMO and Business Relationship Management – Helen Peel
  • National Manager, Vendor Management – Anthony Barać
  • National Manager, ICT Quality Assurance – David Gray
General Manager, Brisbane Delivery Centre – Bob Lyons
  • National Manager, Technology Delivery and Solutions – Josh Bosschieter
  • National Manager, Business Enablement and Quality – Daniel Ramos (acting)
  • National Manager, Core Solutions and Capability – Craig Douglass
General Manager, Production Systems Delivery Centre – Dale Naughton (acting)
  • National Manager, Families and Pensions Systems – Graham Archer
  • National Manager, Employment, Payment and Child Support Systems – Annette Hayes (acting)
  • National Manager, Health Systems – Elaine Ninham
General Manager, Adelaide Delivery Centre – Jim McMahon (acting)
  • National Manager, Professional Services – Denise Lanyon
  • National Manager, Applications Delivery and Analytics – Maurice Savelli
  • National Manager, Applications Delivery Social Services – Matt Smith
General Manager, Canberra Delivery Centre – Garrett McDonald (acting)
  • National Manager, Child Care Subsidy Systems – Kylie Marks (acting)
  • National Manager, Shared Services Applications Delivery – Pam Spurr
  • National Manager, Online Services – Megan Bunfield
  • National Manager, Digital Services and Corporate Systems – Lorraine Hollis
General Manager, ICT Infrastructure – Brynten Taylor (acting)
  • National Manager, Service Operations – Derek Byrnes
  • National Manager, Infrastructure and Applications Engineering – Kirk Batty
  • National Manager, Production Support – Vajira Samaranayake (acting)
  • National Manager, ICT Shared Services – Belinda Gloyne
  • National Manager, ICT Service Management – Devika Weereratne
General Manager, WPIT ICT – Andrew Larkin
  • National Manager, ICT Welfare Payment Transformation – Derek Lawrence

Chief Operating Officer, Corporate Enabling – Roxanne Kelley

General Manager, Enterprise Transformation – Joost de Kock
  • National Manager, Workforce Strategy – Jennifer Dobell
  • National Manager, Transformation Change Management – Jacqui Hughes
  • National Manager, Transformation Design and Planning – Leanne Smith
General Manager, People Policy and Operations – Ian Fitzgerald
  • National Manager, HR Policy – Owen Livermore
  • National Manager, Payroll and HR Operations – Leonie Kingshott (acting)
  • National Manager, Workplace Relations – Stephen Cooney
General Manager, People Services – Jenny Teece
  • National Manager, HR Support – SDO – Sally Martin
  • National Manager, HR Support – Corporate Enabling and ICT – Carl Princehorn
  • National Manager, HR Support – Programme, Health, Integrity and Payments Reform – Doris Gibb
General Manager, Governance and Strategic Policy – Julia Pickworth
  • National Manager, Governance – Jan Bailey
  • National Manager, Ministerial and Parliamentary – Shona Batge (acting)
  • National Manager, Strategic Policy – Joe Castellino
  • National Manager, Cabinet and Strategic Advice – John Kalokerinos
  • National Manager, Strategic Priorities - Marc Mowbray-d’Arbela
  • National Manager, Portfolio Coordination – Sarah Swain (acting)
General Manager, Audit and Risk – Michelle Kelly
  • National Manager, Audit – Andrew Rodrigues
  • National Manager, Risk and Business Continuity – Deborah Masani
General Manager, Corporate Operations – Robert Higgins
  • National Manager, Property – Robert Towner
  • National Manager, Security – Steve O’Loughlin
  • National Manager, Procurement and Records Management – Andrew Stephen
  • National Manager, Corporate Shared Services – Angela Geerdink
Chief Financial Officer – Mark Jenkin
  • National Manager, Financial Management – Kari Ahmer
  • National Manager, Financial Accounting – Greg Mitchell (acting)
  • National Manager, Financial Systems – Drago Stanojcic
  • National Manager, Group Financial Management – Steve Janek (acting)
  • National Manager, CIO Group Financial Management – Alison Frewin
  • National Manager, Enterprise Project Office – Bianca Ruut
Chief Counsel, Legal Services – Tim Ffrench (acting)
  • General Counsel, Commercial Law and Customer Compensation – Elise Poiner (acting)
  • General Counsel, Business Transformation Legal – Jeff Derix
  • General Counsel, Programme Advice and Privacy – Maris Stipnieks
  • General Counsel, Litigation and Information Release – Matthew Roser
  • General Counsel, Employment Law and Freedom of Information – Kirsty Windeyer
General Manager, Communications – Cathy Sear
Departmental Spokesperson – Hank Jongen
  • National Manager, Internal Communications – Tanya Naspe (acting)
  • National Manager, External Communications – Paul Short (acting)
  • National Manager, Media – Bevan Hannan

Chief Information Officer – Michael McNamara

  • National Manager, Cyber Security – Narelle Devine
Chief Technology Officer – Rob Doughty (acting)
  • National Manager, Enterprise Architecture – Thanh Nguyen (acting)
  • National Manager, ICT Product Architecture – Sebastian Stemmet (acting)
  • National Manager, PMO and Business Relationship Management – Helen Peel
  • National Manager, Vendor Management – Anthony Barać
  • National Manager, ICT Quality Assurance – David Gray
General Manager, Brisbane Delivery Centre – Bob Lyons
  • National Manager, Technology Delivery and Solutions – Daniel Ramos (acting)
  • National Manager, Business Enablement and Quality – Josh Bosschieter
  • National Manager, Core Solutions and Capability – Craig Douglass
General Manager, Production Systems Delivery Centre – Dale Naughton (acting)
  • National Manager, Families and Pensions Systems – Graham Archer
  • National Manager, Employment, Payment and Child Support Systems – Annette Hayes (acting)
  • National Manager, Health Systems – Elaine Ninham
General Manager, Adelaide Delivery Centre – Jim McMahon (acting)
  • National Manager, Professional Services – Denise Lanyon
  • National Manager, Applications Delivery and Analytics – Maurice Savelli
  • National Manager, Applications Delivery Social Services – Matt Smith
General Manager, Canberra Delivery Centre – Garrett McDonald (acting)
  • National Manager, Child Care Subsidy Systems – Kylie Marks (acting)
  • National Manager, Shared Services Applications Delivery – Jane Crowe (acting)
  • National Manager, Online Services – Megan Bunfield
  • National Manager, Digital Services and Corporate Systems – Lorraine Hollis
General Manager, ICT Infrastructure – Brynten Taylor (acting)
  • National Manager, Service Operations – Derek Byrnes
  • National Manager, Infrastructure and Applications Engineering – Kirk Batty
  • National Manager, Production Support – Vajira Samaranayake (acting)
  • National Manager, ICT Shared Services – Belinda Gloyne
  • National Manager, ICT Service Management – Devika Weereratne
General Manager, WPIT ICT – Andrew Larkin
  • National Manager, ICT Welfare Payment Transformation – Derek Lawrence

Chief Operating Officer, Corporate Enabling – Roxanne Kelley

General Manager, Enterprise Transformation – Joost de Kock
  • National Manager, Workforce Strategy – Jennifer Dobell
  • National Manager, Transformation Change Management – Jacqui Hughes
  • National Manager, Transformation Design and Planning – Michelle Kinmonth (acting)
General Manager, People Policy and Operations – Ian Fitzgerald
  • National Manager, HR Policy – Owen Livermore
  • National Manager, Payroll and HR Operations – Leonie Kingshott (acting)
  • National Manager, Workplace Relations – Stephen Cooney
General Manager, People Services – Jenny Teece
  • National Manager, HR Support – SDO – Sally Martin
  • National Manager, HR Support – Corporate Enabling and ICT – Carl Princehorn
  • National Manager, HR Support – Programme, Health, Integrity and Payments Reform – Doris Gibb
General Manager, Governance and Strategic Policy – Julia Pickworth
  • National Manager, Governance – Jan Bailey
  • National Manager, Ministerial and Parliamentary – Shona Batge (acting)
  • National Manager, Strategic Policy – Joe Castellino
  • National Manager, Cabinet and Strategic Advice – John Kalokerinos
  • National Manager, Strategic Priorities – Marc Mowbray-d’Arbela
  • National Manager, Portfolio Coordination – Soraya Weber
General Manager, Audit and Risk – Michelle Kelly
  • National Manager, Audit – Andrew Rodrigues
  • National Manager, Risk and Business Continuity – Deborah Masani
General Manager, Corporate Operations – Robert Higgins
  • National Manager, Property – Robert Towner
  • National Manager, Security – Steve O’Loughlin
  • National Manager, Procurement and Records Management – Andrew Stephen
  • National Manager, Corporate Shared Services – Neal Gaston (acting)
Chief Financial Officer – Mark Jenkin
  • National Manager, Financial Management – Anthony Perry (acting)
  • National Manager, Financial Accounting – Greg Mitchell (acting)
  • National Manager, Financial Systems – Drago Stanojcic
  • National Manager, Group Financial Management – Steve Janek (acting)
  • National Manager, CIO Group Financial Management – Alison Frewin
  • National Manager, Enterprise Project Office – Bianca Ruut
Chief Counsel, Legal Services – Tim Ffrench (acting)
  • General Counsel, Commercial Law and Customer Compensation – Elise Poiner (acting)
  • General Counsel, Business Transformation Legal – Jeff Derix
  • General Counsel, Programme Advice and Privacy – Patrick Collins (acting)
  • General Counsel, Litigation and Information Release – Matthew Roser
  • General Counsel, Employment Law and Freedom of Information – Kirsty Windeyer
General Manager, Communications – Cathy Sear
Departmental Spokesperson – Hank Jongen
  • National Manager, Internal Communications – Tanya Naspe (acting)
  • National Manager, External Communications – Scott Anderson
  • National Manager, Media – Bevan Hannan

Page last updated: 5 March 2019