Your responsibilities when dealing with the Department of Human Services.
The moment you step into our service centres or phone our staff, you can expect a level of service that is of a high standard.
We expect you to be respectful and courteous in our service centres and on the phone, to staff and other customers.
- treat others as you would like to be treated
- co-operate with staff
- use an appropriate speaking level and tone
- communicate without using threats, abuse or offensive language
- conduct yourself without using offensive gestures or behaviour
Our service commitments outline how we will work together to give you options to access available payments and services.