Technology Plan 2016-20

Our Technology Plan sets out the roadmap for how our Information and Communications Technology (ICT) systems will improve over the next 5 years.

We’re transforming our technology environment to provide government services through a trusted Digital Services Platform.

Plan overview

We aim to transform our technology, systems and services to provide:

  • easy interactions using digital devices for customers
  • an online marketplace
  • access to whole of government services through our digital services
  • improvements to our technology and services that are driven by our customer needs

Page last updated: 5 July 2019

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