Statistical information and data

How to access statistical data related to Centrelink, Medicare and Child Support.

Access to Australian Government health and welfare data

We support researchers and the public to access data we hold about health and welfare and reuse this information for project and research purposes.

We make sure the data we provide helps to improve health and welfare research outcomes. Research could involve both: 

  • publicly available statistical information 
  • individual datasets that require specific approval to access.

The relevant policy department must make sure legislation and regulations allow the access, use and disclosure of data.

Access to departmental statistical information

You can access statistical information about our payments and services for:

We keep a public data catalogue of health and welfare information. You can access the catalogue on the Australian Government Data website.

You can also find statistical information:

If you need more detailed data, you can request items such as:

  • de-identified unit records
  • consent studies
  • personal information
  • data linkages.

You need to contact us if you are seeking Centrelink or Medicare data for people who are enrolled in ethical approved consent studies. You must contact us before you begin to recruit people. Some data can only be released with informed consent and within strict privacy conditions.

You can read more about integrating data from administrative or survey sources on the National Statistical Service website.

Request statistics and data

If the data you need is not publicly available, you can request this data by contacting us.

The time we need to respond to your request will depend on the type and complexity of the data you require. Generally:

  • we’ll register, analyse and assess your request and give you a reference number plus documents you need to complete
  • when you return the documents, we’ll make sure your request complies with the legislation
  • we’ll make a decision to release the data in partnership with relevant policy departments.

Releasing statistical information and data is bound by privacy, confidentiality and secrecy provisions. Read more about our Privacy Policy.

We assess your request for:

  • a purpose - a specific research question or public benefit to enhance the health or wellbeing of Australians
  • anonymity - anonymity checks before we approve your request, and again before we provide information
  • consent - we'll only provide identified and identifiable information with the valid consent of the identified people or entities
  • secrecy provisions - we'll only approve requests if information can be released in accordance with relevant secrecy provisions, in line with the relevant legislation
  • privacy - the release of data must meet the purpose for which it was collected.

After an initial assessment, we send your request to our data extraction teams. Our staff will review the request to make sure it is fit for purpose. We may contact you to clarify your data needs.

If your request involves extraction or requires customised statistics and data, we will give you a quote of the cost to provide this information. Once you accept the quote, we will extract the data in the agreed timeframes.

Our quote will include the following items:

Components Cost to you
Administration A flat fee for initial assessment and processing.
Extraction An hourly time and materials fee for customer liaison, clarifying your request, consent or committee activities, extraction, and quality assurance. This is based on the hourly rate of the people working on your request.
Clearance A flat fee for approvals to release and invoicing activities.

Prior to the release of data, it will be quality assured to ensure it meets your needs and you will be sent an invoice for payment.

Statistical information for media

Contact our Media team if you need statistical information for a media enquiry.

Statistics contacts


Email your data request to Statistics team or post to:

Health MI Section
Health Support and Performance Branch
Department of Human Services
PO Box 7788
Canberra BC ACT 2610

Centrelink or Child Support

Email your data request to Management Information Support and Information Release team or post to:

Management Information Support and Information Release
Information Management Branch
Department of Human Services
PO Box 7788
Canberra BC ACT 2610

Page last updated: 23 October 2019