WPIT is a large business transformation. It will modernise how we deliver welfare payments and services.
WPIT will change the way we service the community. It will help us modernise our processes and technology to better meet the needs of all customers.
Transforming welfare service delivery will make it easier for people to interact with government. It also means people will have a seamless experience across face-to-face, phone and digital channels.
Our goal is a flexible welfare service delivery system for now and into the future.