Employers can submit an Employment Separation Certificate online using Centrelink Business Online Services.
You need to be registered with Centrelink Business Online Services to submit an Employment Separation Certificate. Once registered, you will receive a User ID and password enabling you to log on and access the services.
An Employment Separation Certificate is used to ensure we pay our customer the right amount from the right date. It lets us know when an employee no longer works for you, or has reduced their hours. If requested, you’ll need to complete the certificate within 14 days. You can do it online or use a paper form.
Read more about Employment Separation Certificates including using a paper form.
Step 1: log on
Log on to Centrelink Business Online Services.
Select Employment Separation Certificate from the Welcome page.
Step 2: the details of your employee
Enter the employee’s details then select Submit.
Select Information for Employers from the Action Required drop down list, then select Continue.
Step 3: your business details
Read and understand the conditions for reporting the Employment Separation Certificate online, then select Agree.
Select Employment Separation Certificate from the Action Required drop down list, then select Continue.
Select Continue, if your business details are correct.
Step 4: enter the employment separation details
Enter the date range for the employee’s time working with your business and select a Reason for separation from the drop down list. Then select Continue.
We provide a number of Reasons for separation you can choose from. You must provide more information about the separation if the reason for separation you choose is:
- Unsatisfactory work performance
- Misconduct as an employee
- Employee ceasing work voluntarily, or
Enter the final payments made to the employee, then select Continue.
Step 5: confirm and submit Employment Separation Certificate
We will provide a summary of the information you have provided.
Read the summary and choose an option:
- Confirm your acceptance and understanding of the declaration, then select Submit if the information is correct
- Select Back to return to a previous section and adjust incorrect information
- Select Cancel to cancel the process completely
The details you provide will be matched to our records and we’ll update the employee’s record.
Select Close service to return to your Welcome page.
Contact the National Business Gateway helpdesk if you experience technical difficulties.
If you call, make sure you have the following information:
- your business’ name
- your User Identification
- contact name and phone number or email address
- description of the problem you are experiencing