Centrelink Information Exchange Service

Your business can use this secure service to exchange documents and electronic files with us.

From 15 December 2018 you’ll need to use Centrelink Business Online Services (CBOS) to upload files if you use the Centrelink Confirmation eServices (CCeS) batch file service.

About the service

This secure service allows you to exchange documents and electronic files with us about our mutual customers.

Log on

If you have an Information Exchange account, log on to access your secure web mailbox.

To do this:

  • Log on to the Information Exchange
  • enter your User ID and Password 
  • select Logon.

If you don’t have an account, you should register.


From 15 December 2018, CCeS batch file service users must use CBOS to upload batch files. 

To do this:

  • Log on to CBOS
  • enter your User ID and select Continue
  • enter your Password and select Continue
  • select your service listed under Organisational Online Mail


Call or email the National Business Gateway to register. This national contact centre will make it easier for your business to work with us. You can call Monday to Friday between 8:30 am to 7:00 pm AEST. You can leave a message if you call outside these hours.

Page last updated: 28 November 2018